Computer Systems Failure
Computer systems failure ContingenCy planning second edition Cihan Cobanoglu, ph.D., stephen Blasik, and mark g. Haley, CHtp
a technology primer Developed by the american Hotel & lodging association’s technology and e-Business Committee funded by the american Hotel & lodging educational foundation
www.ahla.com
88127NEI02ENGE
PP-3465
This guide was written by Mark Haley, revised and updated by Cihan Cobanoglu, Ph.D., Stephen Blasik, and Mark Haley and developed by the Technology and E-Business Committee of the American Hotel & Lodging Association (AH&LA), with a grant from the American Hotel & Lodging Educational Foundation (AH&LEF).
technology and e-Business Committee
Co-Chair Co-Chair Vice Chair AH&LA Officer Liaison AH&LA Officer Liaison AH&LA Staff Liaison Daniel Connolly, Ph.D., Associate Professor University of Denver Clay Dickinson, Executive Vice President Jones Lang LaSalle Hotels Cihan Cobanoglu, Ph.D. University of Delaware David Kong, President & CEO Best Western International Pam Inman, EVP & COO American Hotel & Lodging Association Laurence Barron, Vice President & CIO American Hotel & Lodging Association
members
James O. Abrams ISHAE Representative President & CEO California Hotel & Lodging Association Laurence Barron Vice President & CIO American Hotel & Lodging Educational Institute Stephen Barth President & Founder HospitalityLawyer.com Kathleen Pearl Brewer, Ph.D. Professor/Director of Graduate Studies University of Nevada at Las Vegas Dennis Carpenter, MHS Director, Association Alliances Heartland Payment Systems Cihan Cobanoglu, Ph.D., CHTP Associate Professor University of Delaware—HRIM Patton Conner Vice President, Information Resources Marriott International Daniel Connolly, Ph.D. Associate Professor University of Denver Clay B. Dickinson Executive Vice President, Strategic Advisory Jones Lang LaSalle Hotels Gregory A. Dugal ISHAE Representative Executive Director Maine Innkeepers Association Rich
a technology primer Developed by the american Hotel & lodging association’s technology and e-Business Committee funded by the american Hotel & lodging educational foundation
www.ahla.com
88127NEI02ENGE
PP-3465
This guide was written by Mark Haley, revised and updated by Cihan Cobanoglu, Ph.D., Stephen Blasik, and Mark Haley and developed by the Technology and E-Business Committee of the American Hotel & Lodging Association (AH&LA), with a grant from the American Hotel & Lodging Educational Foundation (AH&LEF).
technology and e-Business Committee
Co-Chair Co-Chair Vice Chair AH&LA Officer Liaison AH&LA Officer Liaison AH&LA Staff Liaison Daniel Connolly, Ph.D., Associate Professor University of Denver Clay Dickinson, Executive Vice President Jones Lang LaSalle Hotels Cihan Cobanoglu, Ph.D. University of Delaware David Kong, President & CEO Best Western International Pam Inman, EVP & COO American Hotel & Lodging Association Laurence Barron, Vice President & CIO American Hotel & Lodging Association
members
James O. Abrams ISHAE Representative President & CEO California Hotel & Lodging Association Laurence Barron Vice President & CIO American Hotel & Lodging Educational Institute Stephen Barth President & Founder HospitalityLawyer.com Kathleen Pearl Brewer, Ph.D. Professor/Director of Graduate Studies University of Nevada at Las Vegas Dennis Carpenter, MHS Director, Association Alliances Heartland Payment Systems Cihan Cobanoglu, Ph.D., CHTP Associate Professor University of Delaware—HRIM Patton Conner Vice President, Information Resources Marriott International Daniel Connolly, Ph.D. Associate Professor University of Denver Clay B. Dickinson Executive Vice President, Strategic Advisory Jones Lang LaSalle Hotels Gregory A. Dugal ISHAE Representative Executive Director Maine Innkeepers Association Rich