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competency

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competency
Competency Model for HR Professionals
Business
Partner Oriented
Mission

HR Expert
Knows HR Principles

Strategic Planner

Customer Oriented

Systems Innovator

Applies Business Procedures

Understands Team Behavior

Manages Resources

Change Agent

Uses HR Tools

Manages Change
Consults

Leader

Analyzes

Ethical Takes Risks

Uses Coalition Skills

Ethical
Decisive
Develops Staff
Creates Trust

NAPA

Influences Others

Advocate
Values Diversity
Resolves Conflict
Communicates Well
Respects Others

International Personnel Management Association

HR COMPETENCY MODEL
Relationship of HR roles in the model

Leader
Business
Partner

Change
Agent
HR Expert

*IPMA Model provided by Patrick A. Parsons, SPHR

Appendix C

Role
STRATEGIC
PARTNER

OPM Personnel Resources and Development Center
HUMAN RESOURCES COMPETENCY MODEL
Demonstrates

Competency

LEADER

EMPLOYEE
CHAMPION

TECHNICAL
EXPERT

CHANGE
CONSULTANT

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Organizational Awareness
Problem Solving
Customer Service
Stress Tolerance
Oral Communication

Activity

Decision Making
Planning & Evaluation
Conflict Management
Self-Management
Self-Esteem
Oral Communication
Flexibility
Teaching Others
Learning
Interpersonal Skills
Oral Communication
Technical Competence
Legal, Government, &
Jurisprudence
Personnel & Human Resources
Information Management
Arithmetic*
Mathematical Reasoning*
Customer Service
Writing
Reading
Memory
Attention to Detail
Oral Communication
Teamwork
Reasoning
Influencing/Negotiating
Integrity/Honesty
Creative Thinking
Oral Communication
Stress Tolerance

Understanding of public service environment
Knowledge of agency’s mission
Knowledge of organizational development principles
Understanding on client’s organizational culture
Knowledge of business system thinking
Understanding of
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