Communication Style Case Study
Communication Style Case Study
Communication Style Case Study
Checkpoint 8-4
Aggressive/ Passive Aggressive In scenario number one two styles of communication was used. The RN at the psychiatric care group home was very aggressive when she told the aide that his role is to just do what he is told to do and not to think. She used a firm raised voice probably making the aide feel unimportant. Her aggressiveness made him believe that only the RN role is important not his. While this was a team meeting, his part of the team was minimal. He responded to her aggressiveness by being passive by sitting quietly and not responding. He needs his job so he does not want to cause any trouble at work. His position at work was just as important as hers but he kept quiet. He plotted to get revenge which now made his communication style change to passive aggressive, but the idea of not doing anything without being told is not a positive outcome to this situation. There maybe an emergency where a patient might fall or become aggressive with staff and help is needed and if there is no one around to tell him what to do he might not help out. Gabbey (2013), “Aggressive behavior is intentional, meaning it’s done on purpose, violates social norms, and causes a breakdown in a relationship” (What is Aggressive Behavior?).
Passive/ Nonassertive According to “The College of New Jersey Anti-Violence Initiatives “(n.d.), “people often chose nonassertive behavior to avoid unpleasant situations, tension, conflict, and confrontation” (Assertive, Nonassertive, and Aggressive Behaviors). Pamela the school nurses acted passive/nonassertive when she decided to do the work herself instead of confronting the volunteer. She could have saved time and money by placing her trust in the volunteers work and the accuracy of it. With this type of communication more problems arise. Her concerns and actions not only inconvenienced the students, it showed the volunteer
Communication Style Case Study
Checkpoint 8-4
Aggressive/ Passive Aggressive In scenario number one two styles of communication was used. The RN at the psychiatric care group home was very aggressive when she told the aide that his role is to just do what he is told to do and not to think. She used a firm raised voice probably making the aide feel unimportant. Her aggressiveness made him believe that only the RN role is important not his. While this was a team meeting, his part of the team was minimal. He responded to her aggressiveness by being passive by sitting quietly and not responding. He needs his job so he does not want to cause any trouble at work. His position at work was just as important as hers but he kept quiet. He plotted to get revenge which now made his communication style change to passive aggressive, but the idea of not doing anything without being told is not a positive outcome to this situation. There maybe an emergency where a patient might fall or become aggressive with staff and help is needed and if there is no one around to tell him what to do he might not help out. Gabbey (2013), “Aggressive behavior is intentional, meaning it’s done on purpose, violates social norms, and causes a breakdown in a relationship” (What is Aggressive Behavior?).
Passive/ Nonassertive According to “The College of New Jersey Anti-Violence Initiatives “(n.d.), “people often chose nonassertive behavior to avoid unpleasant situations, tension, conflict, and confrontation” (Assertive, Nonassertive, and Aggressive Behaviors). Pamela the school nurses acted passive/nonassertive when she decided to do the work herself instead of confronting the volunteer. She could have saved time and money by placing her trust in the volunteers work and the accuracy of it. With this type of communication more problems arise. Her concerns and actions not only inconvenienced the students, it showed the volunteer
References: Gabbey, A. E. (2013). Aggressive Behavior. Retrieved from http://www.healthline.com/health/aggressive-behavior The College of New Jersey Anti-Violence Initiatives. (n.d.). Retrieved from http://oavi.pages.tcnj.edu/tools-for-everyone Hansten, R. I., & Jackson, M. (2009). Clinical delegation skills a handbook for professional practice (4th ed.). Sudbury, MA: Jones and Bartlett Publisher Monegain, B. (2010). Healthcare It News. Retrieved from http://www.healthcareitnews.com/news/joint-commission-confronts-deadly-miscommunications