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Communication Style and Cultural Features in High/Low Context Communication Cultures : a Case Study of Finland, Japan and India

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Communication Style and Cultural Features in High/Low Context Communication Cultures : a Case Study of Finland, Japan and India
Communication Style and Cultural Features in High/Low Context Communication Cultures: A Case Study of Finland, Japan and India

Shoji Nishimura1, Anne Nevgi2 and Seppo Tella3
1 Waseda University, Japan
2 Department of Education, University of Helsinki
3 Department of Applied Sciences of Education, University of Helsinki

Abstract
People from different countries communicate in ways that often lead to misunder-standings. Our argument, based on Hall’s theory of high/low context cultures (1959, 1966, 1976, 1983), is that these differences are related to different communication cultures. We argue that Japan and Finland belong to high context cultures, while In-dia is closer to a low context culture with certain high context cultural features. We contend that Finnish communication culture is changing towards a lower context culture. Hall’s theory is complemented with Hofstede’s (2008) individualism vs. collectivism dimension and with Lewis’s (1999, 2005) cultural categories of communication and Western vs. Eastern values. Examples of Finland, Japan and India are presented.

Keywords: high/low context culture; communication style; culture; cultural features; individualism; collectivism; Finland, Japan; India.

Aim of This Article
It is generally acknowledged that people from different countries tend to communi-cate in slightly different ways. We argue that these differences are more related to different communication cultures than other differences. Being aware of these differences usually leads to better comprehension, fewer misunderstandings and to mutual respect. Our aim in this article is to describe, analyse and interpret communication style and certain cultural features in Finland, Japan and India.

We base our arguments on Edward T. Hall’s concept (1959, 1966, 1976, 1983) of high context (HC) and low context (LC) cultures. This concept has proved valid and useful in transcultural studies (Kim, Pan, & Park, 1998). We also refer to Lewis’s (1999, 2005) cultural



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