Communication and Social Care
P1
Communication is about passing a message or information between people and organisations. Good communication skills is inessential to those who work within the Health and Social Care sectors , as it allows them to develop a positive relationship, share, provide and receive information with service users, as well as their colleagues and other Health Care professionals.
In order for communication to be effective, it has to have its context. Context is the situation in which communication can occur. There are different types of context that surrounds communication; these are one to one, group, between colleagues, between professionals and service users, multi-agency and multi-professional. Each of these types of context can be formal or informal communication.
One to one communication, means one person communicating with another person. This context can either be formal or informal. Formal one to one communication, often happens during a job interview, this where one professional of the organisation is simply asking you questions about yourself, and about the job that you have applied for, they may ask about any qualification that you have which may be relevant to the job role. Informal one to one communication, often happens when talking to someone you have known for a while, for example a friend or family. In health and social care one to one communication, occurs when a patient is talking to their doctor or when a doctor is breaking sensitive news to a patient, or perhaps when discussion there situation and needs. Group communication involves more than just two people, this means getting a small group of people together to simply have a general discussion. This context can also be formal or informal. In health and social care formal group communication, often happens when a group of professionals from either the same setting or from different setting, get together to discuss and share the same
Communication is about passing a message or information between people and organisations. Good communication skills is inessential to those who work within the Health and Social Care sectors , as it allows them to develop a positive relationship, share, provide and receive information with service users, as well as their colleagues and other Health Care professionals.
In order for communication to be effective, it has to have its context. Context is the situation in which communication can occur. There are different types of context that surrounds communication; these are one to one, group, between colleagues, between professionals and service users, multi-agency and multi-professional. Each of these types of context can be formal or informal communication.
One to one communication, means one person communicating with another person. This context can either be formal or informal. Formal one to one communication, often happens during a job interview, this where one professional of the organisation is simply asking you questions about yourself, and about the job that you have applied for, they may ask about any qualification that you have which may be relevant to the job role. Informal one to one communication, often happens when talking to someone you have known for a while, for example a friend or family. In health and social care one to one communication, occurs when a patient is talking to their doctor or when a doctor is breaking sensitive news to a patient, or perhaps when discussion there situation and needs. Group communication involves more than just two people, this means getting a small group of people together to simply have a general discussion. This context can also be formal or informal. In health and social care formal group communication, often happens when a group of professionals from either the same setting or from different setting, get together to discuss and share the same
References: Whitehouse, S (2010). Health & Social Care. Harlow: Edexcel. p4-28. N/A. (2006). Text messaging. Available: http://www.institute.nhs.uk/building_capability/technology_and_product_innovation/text_messaging.html. Last accessed 11th Oct 2012. Donal, P. (2010). N/A. Available: http://donaldepaor.com/2010/07/. Last accessed 16th Oct 2012. Tuckman, B.W. (1965) ‘Developmental sequences in small groups’, Psychological Bulletin, 63, 384–99 Argyle, M