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Clarence: A Case Study Of The NAPE Workshop

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Clarence: A Case Study Of The NAPE Workshop
Clarence went through the NAPE Workshop on November 4th and he has inconsistencies with the verification and order protocols. While he was in the verification processes and callers attempt to go another direction he tends to cut them off and he needs to work on acknowledging them before continuing verification. Clarence needs to improve on his attention to detail, the time he allows for dead space as he documents, and using phonetic spelling more

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