Preview

Chinese Tourists Shopping Behaviors

Powerful Essays
Open Document
Open Document
3558 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Chinese Tourists Shopping Behaviors
ARTICLE IN PRESS

Tourism Management ] (]]]]) ]]]–]]] www.elsevier.com/locate/tourman

Research Note

Shopping behaviors of individual tourists from the Chinese Mainland to Hong Kong
Tsan-Ming ChoiÃ, Shuk-Ching Liu, Ka-Man Pang, Pui-Sze Chow
Institute of Textiles and Clothing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Received 19 March 2007; accepted 8 July 2007

Abstract Since 2003, the Hong Kong and the Chinese Mainland (CM) governments have established Individual Visit Scheme (IVS) which simplifies the process for CM people to visit Hong Kong. The resulting tremendous increase of CM tourists affects significantly the Hong Kong fashion retailing industry (HKFRI). In this research note, we study the challenges and opportunities brought by IVS for HKFRI. Recommendations are proposed and managerial findings are developed. r 2007 Elsevier Ltd. All rights reserved.
Keywords: Chinese Mainland tourists; Individual visit scheme; Tourism; Shopping behavior

1. Introduction Since the Chinese abrogation of tour group quotas in 2002 and the introduction of Individual Visit Scheme (IVS) in July 2003, there is a rapid growth in numbers of Chinese Mainland (CM) visitors to Hong Kong which directly led to a rise in the total tourism expenditure associated with inbound tourism. Amongst the 30 CM cities where IVS was launched, residents from Guangzhou, Shenzhen, Shanghai and Beijing were the major visitors traveled to Hong Kong and a key motivation for their visit is shopping (Zhang & Lam, 1999). To the best of our knowledge, there is little published research done to identify IVS tourists’ shopping preferences and behaviors. In this study, we focus on the shopping behaviors of IVS tourists from Guangzhou, Shenzhen, Shanghai and Beijing for fashion products during their trips to Hong Kong. In the literature, tourism and its relationship with shopping behaviors have been investigated, and there are many studies trying to define tourism typologies.



References: Choi, J. (2002). Apparel shopping behaviors among Korean female tourists. Working paper, Lowa State University. Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Newbury Park, CA: Sage. Hsu, C. H. C., Kang, S. K., & Lam, T. (2006). Reference group influences among Chinese travelers. Journal of Travel Research, 44, 474–485. Huang, S., & Hsu, H. C. (2005). Mainland Chinese residents’ perceptions and motivations of visiting Hong Kong: Evidence from focus group interviews. Asia Pacific Journal of Tourism Research, 10(2), 191–205. Leung, E., Ho, D., Poon, D., Tsang, J., & Yau, P. (2003). Shanghai’s consumer good market. Hong Kong Trade Development Council. Littrell, M. A., Baizerman, S., Kean, R., Gahring, S., Niemeyer, S., Reilly, R., et al. (1994). Souvenirs and tourism styles. Journal of Travel Research, 33(1), 3–11. Mehta, S. C., Lalwani, A. K., & Ping, L. (2001). Reference group influence and perceived risk in services among working women in Singapore: A replication and Extension. Journal of International Consumer Marketing, 14(1), 43–65. Mok, C., & DeFranco, A. L. (1999). Chinese cultural values: Their implications for travel and tourism marketing. Journal of Travel and Tourism Marketing, 8(2), 99–114. Morgan, N., Pritchard, A., & Pride, R. (2002). Destination branding: Creating the unique destination proposition. Butterworth-Heinemann: Oxford. Oh, Y. J., Cheng, C. K., Lehto, X. Y., & O’Leary, J. T. (2004). Predictors of tourists’ shopping behavior: Examination of socio-demographic characteristics and trip typologies. Journal of Vacation Marketing, 10(4), 308–319. Ritchie, J. R. B., & Ritchie, R. J. B. (1998). The Branding of tourism destinations: Past achievements and future challenges. In Proceedings of the annual congress of the international association of scientific experts in tourism, Marrakech, Morocco. Please cite this article as: Choi, T.-M., et al. Shopping behaviors of individual tourists from the Chinese Mainland to Hong Kong. Tourism Management (2007), doi:10.1016/j.tourman.2007.07.009 ARTICLE IN PRESS 10 T.-M. Choi et al. / Tourism Management ] (]]]]) ]]]–]]] Zhang, H., & Lam, T. (1999). An analysis of Mainland Chinese visitors’ motivations to visit Hong Kong. Tourism Management, 20(5), 587–594. Zhou, K. Z., Su, C., & Bao, Y. (2002). A paradox of price–quality and market efficiency: A comparative study of the US and China markets. International Journal of Research in Marketing, 19, 349–365. Terblanche, N. S., & Boshoff, C. (2003). A generic instrument to measure customer satisfaction with the controllable elements of the in-store shopping experience. Paper presented at the 32nd annual EMAC conference, Glasgow, Scotland. Timothy, D. J. (2005). Aspects of tourism 23: Shopping tourism, retailing and leisure. Channel View Publications. Yuan, S., & McDonald, C. (1990). Motivational determinants of international pleasure time. Journal of Travel Research, 24, 42–44. Please cite this article as: Choi, T.-M., et al. Shopping behaviors of individual tourists from the Chinese Mainland to Hong Kong. Tourism Management (2007), doi:10.1016/j.tourman.2007.07.009

You May Also Find These Documents Helpful

  • Best Essays

    Proposal

    • 3044 Words
    • 13 Pages

    Pizam, A. and Ellis, T. 1999, “Customer Satisfaction and Its Measurement in Hospitality Enterprises” International Journal of Contemporary Hospitality Management, no. 11/7, pp. 326-339…

    • 3044 Words
    • 13 Pages
    Best Essays
  • Best Essays

    Nbc Universal Swot Analysis

    • 4634 Words
    • 13 Pages

    Schmitt, B. (1996, October 4). Who is the Chinese Consumer? Retrieved March 1, 2012, from China Europe International Business School: http://www.ceibs.edu/faculty/bat_chair/Speech.PDF…

    • 4634 Words
    • 13 Pages
    Best Essays
  • Good Essays

    Zara Swop

    • 474 Words
    • 2 Pages

    Tourist spending contributes significantly to Hong Kong retail sales, and data from the Hong Kong Tourism Board (HKTB) show that a total…

    • 474 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Walmart Case Study

    • 969 Words
    • 4 Pages

    A. Wal-Mart realized through third party studies and internal research that the Chinese customer were significantly more cost-sensitive than those in other countries and that there existed a strong, established culture of frequently shopping around to find the absolute lowest prices. Through these studies, Wal-Mart also realized that customer satisfaction level greatly influenced customer loyalty in China. The greatest determinant of this satisfaction was made up of perceived value. The perceived value is composed of three sub factors: (1) Product price, (2) Relative price and (3) Promotion. The other factors for customer satisfaction in descending order of its importance are Image, Merchandize, Shopping environment, Service, Check-out process and Store policy. Wal-Mart thrived for offering quality merchandise at the lowest price and with best customer service possible. Wal-Mart also had a reputed image as a foreign supermarket chain in China. Due to all these favorable factors customers patronized Wal-Mart China stores.…

    • 969 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Huella Case

    • 588 Words
    • 3 Pages

    * What are the general trends and buying behaviour of Hong Kong consumers towards travel and vacations (specifically online travel)?…

    • 588 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    and Forecasts, report, published by Conlumino, provides a detailed analysis of both the historic and forecast market data of retail sales of different product segments across key channels in China. In addition, it provides an overview of changing shopping trends, government policies towards business, the influence of various economic variables on the retail industry, new online and technology trends, the competitive landscape across product segments, and detail of key retailers.…

    • 2081 Words
    • 10 Pages
    Good Essays
  • Powerful Essays

    Ocean Park Case Study

    • 9600 Words
    • 39 Pages

    Tourism was a major pillar of the Hong Kong economy. In 2004, the territory recorded 21.8 million visitors who spent HK$91.85 billion,2 which was 2.9% of its GDP.3 China formed the key source market for tourists to Hong Kong, with 56.2% of its inbound visitors coming from China [see Exhibit 1].4 Hong Kong had been a favourite destination for…

    • 9600 Words
    • 39 Pages
    Powerful Essays
  • Powerful Essays

    Kromrey, J. D., & Foster-Johnson, L. (1998). Mean centering in moderated multiple regression: Much ado about nothing. Educational and Psychological Measurement, 58(1), 42–67. Lee, G., O’ Leary, J. T., Lee, S. H., & Morrison, A. (2002). Comparison and contrast of push and pull motivational effects on trip behavior: An application of a multinomial logistic regression model. Tourism Analysis, 7(2), 89–104. Lockhart, D. G. (1997). Islands and tourism: An overview. In D. G. Lockhart & D. Drakakis-Smith (Eds.), Island tourism: Trends and prospects. London: Cassell. Mannell, R. C., & Iso-Ahola, S. E. (1987). Psychological nature of leisure and tourism experience. Annals of Tourism Research, 14(3), 314–331. Mansfeld, Y. (1992). From motivation to actual travel. Annals of Tourism Research, 19(3), 399–419. Martinez-Garcia, E., & Raya, J. M. (2008). Length of stay for low-cost tourism. Tourism Management, 29(6), 1064–1075. Mok, C., & Iverson, T. J. (2000). Expenditure-based segmentation: Taiwanese tourists to Guam. Tourism Management, 21(3), 299–305. Moutinho, L. (2000). Strategic management in tourism. New York: CABI. Nicolau, J., & Mas, F. (2005). The influence of distance ´ and prices on the choice of tourist destinations: The moderating role of motivations. Tourism Management, 27(5), 982–996. NileGuide (2009). Local info for Phukat. Retrieved July 30, 2010, from http://www.nileguide.com/destination/ phuket/overview/local-info Page, S. J., Bentley, T., Meyer, D., & Chalmers, D. (2001). Scoping the extent of tourist road safety. Motor transport vehicle accidents in New Zealand 1982– 1996. Current Issues in Tourism, 4(6), 503–526. Pearce, P. L. (1982). The social psychology of tourism behavior. Oxford: Pergamon Press. Penghu County Government (2009). Tourism statistics. Retrieved March 24, 2009, from http://www.penghu. gov.tw/eng/01intro/03people.asp…

    • 6364 Words
    • 26 Pages
    Powerful Essays
  • Good Essays

    My research topic is “Study on Chinese luxury shopping preference and customs”, which aims at analyzing the trend in order to provide clients with better services according to their needs and enhance satisfaction of the shopping experience. To achieve the goal, I used three main approaches: secondary sources; face to face interviews; phone interviews.…

    • 710 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Chinese luxury consumers start to account for more percentage for the world luxury goods sales. However, domestic retailers do not benefit from this trend, because Chinese consumers prefer to purchase luxury products from foreign countries. As a result, the growth domestic luxury market trends to slow down. In order to avoid that disadvantage, some of the largest luxury retailers have claimed to slow and cease their plan for expansion this year in China.…

    • 1220 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Charles Keith

    • 370 Words
    • 2 Pages

    Hong Kong is well known as one of the world’s best shopping place, from products at reasonable price until luxury goods…

    • 370 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    China Market Research (2005) China tourism industry: Market analysis & outlook. China Knowledge Press, Singapore. Call no: SM 338.479151 C53 C…

    • 5005 Words
    • 143 Pages
    Best Essays
  • Satisfactory Essays

    Swot of Sasa

    • 389 Words
    • 2 Pages

    1. Hong Kong has opened the individual visitor scheme for China since 2003. It helped Hong Kong’s retails market having a big increase. Since Hong Kong capacity of visitor is…

    • 389 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Body Shop Expansion To China

    • 5412 Words
    • 17 Pages

    Bibliography: European Commission., 2006. Retail Sector: Forward-Looking Perspective of Eu-China Trade & Investment Relations. [pdf] Available at: http://trade.ec.europa.eu/doclib/docs/2006/july/tradoc_129429.pdf [Accessed 18 Aug 2013]…

    • 5412 Words
    • 17 Pages
    Powerful Essays
  • Powerful Essays

    Bellman et al (1999) investigated various predictors for whether an individual will purchase online. These authors concluded that demographic variables, such as income, education and age, have a modest impact on the decision of whether to buy online, whereas the most important determinant of online shopping was previous behaviour, such as earlier online purchases. Standing (1999) stated that traditionally retail travel agencies have acted as intermediaries…

    • 3955 Words
    • 16 Pages
    Powerful Essays