Chilean Copper Mine Case Study
Chilean Copper Mine
BCOM/275
CHILEAN COPPER MINE
On August 5, 2010, 33 miners were trapped in a chamber 2,300 feet below the earths surface. It is the responsibility of the company to notify the family of the situation before the media. The last thing that any company needs is to have the media represent them in a disaster such as this.
Verbal Communication
There are many things to address, but first we must focus on who was on shift at the time of the collapsed and contacting the next of kin. Due to the nature of the information, face to face communication would be more appropriate than a phone call to meet the potential needs of the family and the employees . For the family, it is important for the company to send a representative to the home of the family member who was involved …show more content…
This will help to avoid any potential language barriers. In the Chilean Copper Mine disaster, the company was able to set up videoconferences with family. Each member was given one minute to speak with their family. Letters was the main communication link between the miners and their family which was key to both their mental health. Keeping them aware of the situation will lessen the stress of not knowing what is going on with their loved ones (Franklin, 2010).
Use of the element of persuasion will factor into convincing the family that they will be taking care of in light of the situation. There are three elements: ethos, pathos and ethos. These elements used together will give the employees and family a sense that you understand, care and trustworrthy. Establishing trust will give employees
BCOM/275
CHILEAN COPPER MINE
On August 5, 2010, 33 miners were trapped in a chamber 2,300 feet below the earths surface. It is the responsibility of the company to notify the family of the situation before the media. The last thing that any company needs is to have the media represent them in a disaster such as this.
Verbal Communication
There are many things to address, but first we must focus on who was on shift at the time of the collapsed and contacting the next of kin. Due to the nature of the information, face to face communication would be more appropriate than a phone call to meet the potential needs of the family and the employees . For the family, it is important for the company to send a representative to the home of the family member who was involved …show more content…
This will help to avoid any potential language barriers. In the Chilean Copper Mine disaster, the company was able to set up videoconferences with family. Each member was given one minute to speak with their family. Letters was the main communication link between the miners and their family which was key to both their mental health. Keeping them aware of the situation will lessen the stress of not knowing what is going on with their loved ones (Franklin, 2010).
Use of the element of persuasion will factor into convincing the family that they will be taking care of in light of the situation. There are three elements: ethos, pathos and ethos. These elements used together will give the employees and family a sense that you understand, care and trustworrthy. Establishing trust will give employees