Chapter 4 |Part Two Managing Processes
Chapter
4 |Part Two Managing Processes
Process Strategy | |
TRUE/FALSE
1. Process decisions are strategic in nature. Answer: True Reference: Introduction Difficulty: Moderate Keywords: process, strategic
2. ISO 14001 is a set of standards that govern how a company designs service processes. Answer: False Reference: Process Strategy Difficulty: Easy Keywords: ISO, 14001, service, design, process
3. No process can exist without at least one product or service. Answer: True Reference: Process Strategy Difficulty: Easy Keywords: process, product, service
4. Process structure is the mix of equipment and human skills in a process. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: process, structure, equipment, human
5. Resource flexibility determines whether resources are organized around products or processes. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: resource, flexibility, products, processes
6. Customer involvement reflects the ways in which customers become part of the process and the extent of their participation. Answer: True Reference: Major Process Decisions Difficulty: Moderate Keywords: contact, customer, participation, involvement
7. Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: capital, intensity, equipment
8. Beginning points for manufacturing process structure decisions are the volume level, amount of customization, and competitive priorities. Answer: True Reference: Process Structure in Manufacturing Difficulty: Easy Keywords: process, structure,
4 |Part Two Managing Processes
Process Strategy | |
TRUE/FALSE
1. Process decisions are strategic in nature. Answer: True Reference: Introduction Difficulty: Moderate Keywords: process, strategic
2. ISO 14001 is a set of standards that govern how a company designs service processes. Answer: False Reference: Process Strategy Difficulty: Easy Keywords: ISO, 14001, service, design, process
3. No process can exist without at least one product or service. Answer: True Reference: Process Strategy Difficulty: Easy Keywords: process, product, service
4. Process structure is the mix of equipment and human skills in a process. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: process, structure, equipment, human
5. Resource flexibility determines whether resources are organized around products or processes. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: resource, flexibility, products, processes
6. Customer involvement reflects the ways in which customers become part of the process and the extent of their participation. Answer: True Reference: Major Process Decisions Difficulty: Moderate Keywords: contact, customer, participation, involvement
7. Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions. Answer: False Reference: Major Process Decisions Difficulty: Moderate Keywords: capital, intensity, equipment
8. Beginning points for manufacturing process structure decisions are the volume level, amount of customization, and competitive priorities. Answer: True Reference: Process Structure in Manufacturing Difficulty: Easy Keywords: process, structure,