Chapter 2 Organizing and managing information 
Chapter 2--Enterprise Systems
Student: ___________________________________________________________________________
1. One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions. True False 2. Large multilocation and multidivision companies are challenged to see the greatest benefits from ERP systems. True False 3. Early adopters of ERP systems were in the business of making products. True False 4. ERP systems have proved to be quite easy to install and in short periods of time. True False 5. Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas. True False 6. With an enterprise system an organization will conduct business in a more costly manner. True False 7. An add-on software module in an enterprise system might be a customer relationship management system (CRM). True False 8. The dominant player in the large system ERP arena is Microsoft. True False 9. SAP has a primary focus on large Fortune 500 type companies. True False 10. Microsoft Dynamics and Sage Group focus on small and mid market sized companies. True False 11. Customer relationship management (CRM) software builds and maintains an organization's customer-related database. True False 12. Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships. True False 13. If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases. True False 14. Customer relationship management (CRM) functionality includes procurement and contract management. True False 15. Customer self service (CSS)
Student: ___________________________________________________________________________
1. One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions. True False 2. Large multilocation and multidivision companies are challenged to see the greatest benefits from ERP systems. True False 3. Early adopters of ERP systems were in the business of making products. True False 4. ERP systems have proved to be quite easy to install and in short periods of time. True False 5. Enterprise systems potentially integrate the business process functionality and information from all of an organization's functional areas. True False 6. With an enterprise system an organization will conduct business in a more costly manner. True False 7. An add-on software module in an enterprise system might be a customer relationship management system (CRM). True False 8. The dominant player in the large system ERP arena is Microsoft. True False 9. SAP has a primary focus on large Fortune 500 type companies. True False 10. Microsoft Dynamics and Sage Group focus on small and mid market sized companies. True False 11. Customer relationship management (CRM) software builds and maintains an organization's customer-related database. True False 12. Customer relationship management (CRM) software aggregates, manages, and retains data across the entire organization for the identification, acquisition, and retention of vendors to maximize the benefits of those relationships. True False 13. If you have made a Web purchase such as with Amazon.com you have experienced some of the functionality of a CRM system where the vendor keeps track of your name, address, and purchases. True False 14. Customer relationship management (CRM) functionality includes procurement and contract management. True False 15. Customer self service (CSS)