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Chapter 15

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Chapter 15
Chapter 15
Student: ___________________________________________________________________________

1.

While Timberland was rapidly growing, it did not build _____________, which ended up causing many problems for the company.
A. long-term relationships with its new international retailers
B. a tightly managed and coordinated global manufacturing and logistics system
C. short-term relationships with its suppliers
D. an international tracking system
E. advanced manufacturing facilities

2.

What is the process of creating a product called?
A. bureaucracy
B. materials management
C. production
D. administration
E. R&D

3.

_____________ is the activity that controls the transportation of physical materials through the value chain, from procurement through production and into distribution.
A. operations
B. production
C. materials management
D. bureaucracy
E. logistics

4.

Which of these in relation to materials management refers to the procurement and physical transmission of material through the supply chain, from suppliers to consumers?
A. interchange
B. logistics
C. reciprocation
D. conveyance
E. operations

5.

Two important objectives shared by both manufacturing and materials management are to simultaneously: A. increase quality and increase revenues
B. increase product awareness and lower costs
C. lower costs and increase quality
D. increase revenues and decrease customer complaints
E. increase quality and reduce inventories

6.

Which of the following is not a result of improved quality control?
A. Greater product quality means lower warranty costs
B. Increased product quality means lower scrap costs
C. Increased quality leads to lower unit costs
D. Productivity increases because time is not wasted manufacturing poor-quality products that cannot be sold E. Increased product quality means higher rework

7.

The main management technique that companies are utilizing to boost their product quality is:
A. total quality management.
B. materials management.
C.

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