chapter 1
CHAPTER 1—MANAGEMENT: AN OVERVIEW
TRUE/FALSE
1. The manager's job is a science where they work systematically and analytically and relying on intuition or judgment is not appropriate.
ANS: F PTS: 1 REF: 5
NAT: AACSB Analytic: Leadership Principles
2. Organizations provide the means for societies to meet their needs.
ANS: T PTS: 1 REF: 6
NAT: AACSB Analytic: Environmental Influence
3. Managers must be able to sense the need for change in themselves, the need for change in their areas of influence and organization to be successful.
ANS: T PTS: 1 REF: 6
NAT: AACSB Analytic: Leadership Principles
4. Both managers and organizations must strive to exceed customer needs.
ANS: T PTS: 1 REF: 6 NAT: AACSB Analytic: Strategy
5. A customer includes any person or group, both inside and outside an organization, which uses or consumes outputs from an organization or its members.
ANS: T PTS: 1 REF: 7 NAT: AACSB Analytic: Strategy
6. Leadership involves gaining commitments from organizational members to achieve management's goals and properly equipping them to do so.
ANS: T PTS: 1 REF: 9
NAT: AACSB Analytic: Leadership Principles
7. Through leadership, managers help their organizations and their employees achieve their goals.
ANS: T PTS: 1 REF: 9
NAT: AACSB Analytic: Leadership Principles
8. Managers no longer manage a homogeneous workforce.
ANS: T PTS: 1 REF: 12
NAT: AACSB Analytic: Leadership Principles
9. America's equal employment opportunity laws do not help to guarantee access to organizations for all its citizens.
ANS: F PTS: 1 REF: 12
NAT: AACSB Analytic: Legal Responsibilities
10. Each employee need not have and act on a personal ethical and moral code.
ANS: F PTS: 1 REF: 12
NAT: AACSB Analytic: Ethical Responsibilities
11. Top management includes supervisors, team leaders, and team facilitators who oversee the work of nonmanagement people.
ANS: F PTS: 1 REF: 15
NAT:
TRUE/FALSE
1. The manager's job is a science where they work systematically and analytically and relying on intuition or judgment is not appropriate.
ANS: F PTS: 1 REF: 5
NAT: AACSB Analytic: Leadership Principles
2. Organizations provide the means for societies to meet their needs.
ANS: T PTS: 1 REF: 6
NAT: AACSB Analytic: Environmental Influence
3. Managers must be able to sense the need for change in themselves, the need for change in their areas of influence and organization to be successful.
ANS: T PTS: 1 REF: 6
NAT: AACSB Analytic: Leadership Principles
4. Both managers and organizations must strive to exceed customer needs.
ANS: T PTS: 1 REF: 6 NAT: AACSB Analytic: Strategy
5. A customer includes any person or group, both inside and outside an organization, which uses or consumes outputs from an organization or its members.
ANS: T PTS: 1 REF: 7 NAT: AACSB Analytic: Strategy
6. Leadership involves gaining commitments from organizational members to achieve management's goals and properly equipping them to do so.
ANS: T PTS: 1 REF: 9
NAT: AACSB Analytic: Leadership Principles
7. Through leadership, managers help their organizations and their employees achieve their goals.
ANS: T PTS: 1 REF: 9
NAT: AACSB Analytic: Leadership Principles
8. Managers no longer manage a homogeneous workforce.
ANS: T PTS: 1 REF: 12
NAT: AACSB Analytic: Leadership Principles
9. America's equal employment opportunity laws do not help to guarantee access to organizations for all its citizens.
ANS: F PTS: 1 REF: 12
NAT: AACSB Analytic: Legal Responsibilities
10. Each employee need not have and act on a personal ethical and moral code.
ANS: F PTS: 1 REF: 12
NAT: AACSB Analytic: Ethical Responsibilities
11. Top management includes supervisors, team leaders, and team facilitators who oversee the work of nonmanagement people.
ANS: F PTS: 1 REF: 15
NAT: