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Changes in Automotive Aftermarket Business Trend and Effect on Customer Credit Management

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Changes in Automotive Aftermarket Business Trend and Effect on Customer Credit Management
CHANGES IN THE AFTERMARKET BUSINESS TREND AND THE EFFECT ON CUSTOMER CRDEIT MAGAGEMENT

-VINEETA SUMAN LUCKY BHAVINI

ACKNOWLEDGEMENT

This project has been carried out at the Sales Office of Bosch Ltd., Patna which looks after Bihar aftermarket operation.

We are really very glad that we got an opportunity to get an exposure of a real corporate environment at Bosch Ltd., Patna. We are very grateful to Mr. Ashish Ranjan Sharma, Business Manager and for giving us this opportunity and guiding us throughout, Mr. Manish Kumar Jaiswal, Commercial Manager for helping us throughout this process by arranging for all the information we needed and all the employees of Bosch Ltd. for supporting us at different stages.

Our visit to its customer Panu Diesel, Patna was really an enriching experience .We became aware of the actual way a business runs by interacting with them.

We would also like to thank God and our family members who supported us in the process of internship without which this project would not have gained its present shape.

OBJECTIVE

The objective of this project is:

➢ TO ANALYSE THE BUSINESS TREND OF THE AUTOMOTIVE AFTERMARKET

➢ UNDERSTAND THE CREDIT MANAGEMENT

➢ ESTABLISH A RELATIONSHIP BETWEEN BUSINESS TREND

CONTENTS

1. SOME IMPORTANT TERMS AND ACRONYMS 2. BOSCH GROUP 3. BOSCH LTD. 4. BUSINESS SECTORS OF BOSCH 5. CORPORATE SOCIAL RESPONSIBILITY BY BOSCH 6. INTRODUCTION 7. AUTOMOTIVE AND AUTOMOTIVE AFTERMARKET INDUSTRY 8. GLOBAL SCENARIO 9. VEHICLE PARC –SIZING INDIA’S AUTOMOTIVE AFTERMARKET 10. AUTOMOTIVE AFTERMARKET BUSINESS IN INDIA 11. AUTOMOTIVE COMPONENTS INDUSTRY IN INDIA 12. AUTOMOTIVE INDUSTRIES STRUCTURE AND DEVELOPMENT IN INDIA 13. BOSCH SALES TREND IN INDIA 14. CREDIT MANAGEMENT 15. PROCEDURE OF CREDIT MANAGEMENT 16. EFFECT OF BUSINESS TREND ON CREDIT MANAGEMENT
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