Change Management and Communication Plan
Change Management and Communication Plan
MGT 311
October 2012
Change Management Plan
Project Name: Project Customer Number One
Customer Management System Improvement, Phase II
Prepared By: Team
Title: Customer Management System Improvement
Version No: 1.0
Document Change Control
The following is the document control for revisions to this document.
|Version Number |Date of Issue |Author(s) |Brief Description of Change |
|1.0 |10/24/12 |Team |Initial plan |
| | | | |
| | | | |
Definition
The following are definitions of terms, abbreviations and acronyms used in this document.
|Term |Definition |
|CRM |Customer Relationship Management |
|ICT |Information and Communications Technology |
|TQM |Total Quality Management |
Table Of Contents
1. Project constraints 2
2. Change management guidelines and purview. 2
3. Estimate of change 2
4. Roles and responsibilities 3
5. The change management TIMELINE 3
6. COMMUNICATIONS PLAN 4
1. Project constraints
We acknowledge the following project constraints:
Although Riordan does not
MGT 311
October 2012
Change Management Plan
Project Name: Project Customer Number One
Customer Management System Improvement, Phase II
Prepared By: Team
Title: Customer Management System Improvement
Version No: 1.0
Document Change Control
The following is the document control for revisions to this document.
|Version Number |Date of Issue |Author(s) |Brief Description of Change |
|1.0 |10/24/12 |Team |Initial plan |
| | | | |
| | | | |
Definition
The following are definitions of terms, abbreviations and acronyms used in this document.
|Term |Definition |
|CRM |Customer Relationship Management |
|ICT |Information and Communications Technology |
|TQM |Total Quality Management |
Table Of Contents
1. Project constraints 2
2. Change management guidelines and purview. 2
3. Estimate of change 2
4. Roles and responsibilities 3
5. The change management TIMELINE 3
6. COMMUNICATIONS PLAN 4
1. Project constraints
We acknowledge the following project constraints:
Although Riordan does not
References: Robbins, S. P., & Judge, T. A. (2011). Organizational Behavior (14th ed.). Retrieved from The University of Phoenix eBook Collection database. Project Management Advisor. (2007). Retrieved from http://www.pma.doit.wisc.edu/