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Case Study: Westjet And IT Leadership

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Case Study: Westjet And IT Leadership
Smith and the senior IT leadership stated that IT was critical success factor that would help WestJet to sustain its growth and succeed in the long term. They agreed that a transformation plan was necessary. Smith and the IT leadership understood that an increase in IT system functionality would increase revenue and would give business units confidence through transparency in operations and quick responses. The changes would help WestJet to expand regionally and internationally. Smith and IT leadership knew for them to achieve the dreams, IT would be re-aligned for top to bottom. The realignment would enable the business to exploit its IT capabilities.
IT had played an imperative role in WestJet’s success, and a transformation could bring
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