Case Study Module 2 RECRITMTNT AND SELECTION
CONTENTS
EXECUTIVE SUMMARY 2
QUESTION 01 3
HR PLANNING PROCESS 3
QUESTION 02 5
INTERNAL RECRUITMENT METHODS 5
EMPLOYEE REFERRALS 5
RE-JOIN 6
EXTERNAL RECRUITMENT METHODS 6
JOB FAIRS 6
WALKING INTERVIEWS 6
QUESTION 03 7
THE SELECTION PROCESS 7
COMPETENCY BASED INTERVIEWS 8
ASSESSMENT CENTRES 9
REFERENCES 10
EXECUTIVE SUMMARY
Agra is a leading hotel chain based in Bombay, India and owns 16 star class hotels across the globe including 5 star hotels in Colombo with 200 staff members and 3 years ago commenced construction of 2 luxury hotels in Hill Country and Eastern Coast. Exactly before 2 months opening the hotels, Sarita Robin joined the group as the head of Human Resources who is just returned from Florida, USA with experience in Human Resource profession. Sarita had only 2 months left to recruit 350 employees to operate 2 hotels. Sarita organized 2 college recruitment fairs to attract the young graduates but it was not successes. Then Sarita opted for newspaper advertisement for walking interviews. She was able to recruit all 120 personnel for majority of vacancies but the response received from Trincomalee was very poor. Other than transferring loyal employees from Colombo, she had given the chance to resigned and retired employees rejoin the hotel and also extended special consideration for their children as well. Just one prior to open the hotels, she was able to fill 95% of the vacancies paying little attention to selection process and induction phase. Both hotels recorded a very low occupancy rate and high turnover rate. Young employees formed a union amidst many unsuccessful attempts by ER team, asking for higher changes and benefits such as staff transport. Senior management team received regular warnings from corporate head office in Bombay. Chairman of the hotel chain visited and decided to close down the Hill Country and Colombo was replaced with the new MD to take up the daunting task of sustaining the business in the country. Sarita was
EXECUTIVE SUMMARY 2
QUESTION 01 3
HR PLANNING PROCESS 3
QUESTION 02 5
INTERNAL RECRUITMENT METHODS 5
EMPLOYEE REFERRALS 5
RE-JOIN 6
EXTERNAL RECRUITMENT METHODS 6
JOB FAIRS 6
WALKING INTERVIEWS 6
QUESTION 03 7
THE SELECTION PROCESS 7
COMPETENCY BASED INTERVIEWS 8
ASSESSMENT CENTRES 9
REFERENCES 10
EXECUTIVE SUMMARY
Agra is a leading hotel chain based in Bombay, India and owns 16 star class hotels across the globe including 5 star hotels in Colombo with 200 staff members and 3 years ago commenced construction of 2 luxury hotels in Hill Country and Eastern Coast. Exactly before 2 months opening the hotels, Sarita Robin joined the group as the head of Human Resources who is just returned from Florida, USA with experience in Human Resource profession. Sarita had only 2 months left to recruit 350 employees to operate 2 hotels. Sarita organized 2 college recruitment fairs to attract the young graduates but it was not successes. Then Sarita opted for newspaper advertisement for walking interviews. She was able to recruit all 120 personnel for majority of vacancies but the response received from Trincomalee was very poor. Other than transferring loyal employees from Colombo, she had given the chance to resigned and retired employees rejoin the hotel and also extended special consideration for their children as well. Just one prior to open the hotels, she was able to fill 95% of the vacancies paying little attention to selection process and induction phase. Both hotels recorded a very low occupancy rate and high turnover rate. Young employees formed a union amidst many unsuccessful attempts by ER team, asking for higher changes and benefits such as staff transport. Senior management team received regular warnings from corporate head office in Bombay. Chairman of the hotel chain visited and decided to close down the Hill Country and Colombo was replaced with the new MD to take up the daunting task of sustaining the business in the country. Sarita was
References: Certificate Course in Human Resource Management study pack. Beardwell I. and Holden L. (1997) Human Resource Management: a contemporary perspective, Pitman, London: 226 http://www.interview-skills.co.uk/competency-based-interviews.aspx http://www.hrwale.com/recruitment/selection-method/