Case Study 2 Novice manager
Synopsis: The youthful motivated Tricia Monet employed by Personal Reflections a retail store is excited about her new career. She possessed no supervisory or managerial experience prior to her employment with the retail industry except for the two week training provided by the company for new assistant store directors. Suddenly promoted from assistant store director to store director in the retail store she was employed in due to an unforeseen staff shortage. The retailer district manager hired three additional staff members for the store to assist Ms. Monet. Ms. Monet’s first month on the job was an unpleasant experience because she experienced antagonism by her store director, Ms. Munson. Ms. Munson resented Ms. Monet because she was “excluded from the hiring decisions.” (Case Study) Additionally, the store that Ms. Munson was in-charge of, ranked low in sales and “failed to meet its sales goals.” (Case Study) Ms. Monet desired to change the image of the store and turn its’ appearance around. However, whenever Ms. Monet attempted to make improvements for the store, Ms. Munson would impede her immediately; which made Ms. Monet distressful. Ms. Monet contemplated on resigning from the position because of the animosity between her and Ms. Munson. Approaching the edge of quitting, “Ms. Munson came to work and said she had back problems and would be going on disability leave. As a result, Tricia was required to act as the store director with barely a month of experience.” (Case Study) This was the turning point for Ms. Monet and a chance for her to make a positive impression on the store. Furthermore, Ms. Monet was excited when she was told that “Munson would not be returning to her position of store director.” (Case Study) The district manager hired three assistant store directors for the store and she was officially offered the position. The entire team bonded and “all four of them seemed to share many of the same ideas and goals and even went to dinner one
Cited: Case Study. A Novice Manager 's Tale of Woe. Hellriegel & Slocum. (2011). Organizational Behavior. Mason: Cengage Learning.