Case Study
Case Study: The Logistic Company
Most of the courier and cargo companies, when they send their total consignments (load in their language) to a particular station. They do it with advance intimation by way of sending E-mail (pre-alert message in their language). ABC Logistics was no exception to this procedure. Whenever they sent their load by evening flight to Mumbai, The sent pre –alert to Mumbai giving details of the load like flight number, total number of bags, total weight of the bags etc. Night-duty Airport Executive at Mumbai Airport use to retrieve the load and use to confirm the receipt of the load to the Bangalore office.
The arrangement worked fine for months and even years. Airport Executive continued to get the pre-alert message and after retrieval of the load, he continued to confirm the receipt of the load.
On one fine night, Satish who was on night-duty at Mumbai airport observed that neither any pre-alert has been received from Bangalore. Nor Bangalore office had sent any load to them. He tried calling Bangalore office. But it was well past midnight and there was no response from Bangalore office. Security guard on duty told to the Airport Executive that nobody is available in the Bangalore office and staff on duty had left already. Satish knew that generally Ravi works in the night time. He tried calling on Ravi’s mobile number but it was switched off.
Satish had no other option except calling Asst Manager Operations of Bangalore, Charles. Charles tried contacting Ravi but he observed same what Satish had observed, That Ravi’s mobile was off.
This was unique situation . He was concerned about what had happened. Charles tried calling other operations staffs to find out whether anybody knew home of Ravi. But none of them knew where Ravi’s house was. Charles was disappointed. Though he had disturbed couple of staffs in the dead of the night, there was no much headway. Charles was on the horns of dilemma.Should I defer the matter for early
Most of the courier and cargo companies, when they send their total consignments (load in their language) to a particular station. They do it with advance intimation by way of sending E-mail (pre-alert message in their language). ABC Logistics was no exception to this procedure. Whenever they sent their load by evening flight to Mumbai, The sent pre –alert to Mumbai giving details of the load like flight number, total number of bags, total weight of the bags etc. Night-duty Airport Executive at Mumbai Airport use to retrieve the load and use to confirm the receipt of the load to the Bangalore office.
The arrangement worked fine for months and even years. Airport Executive continued to get the pre-alert message and after retrieval of the load, he continued to confirm the receipt of the load.
On one fine night, Satish who was on night-duty at Mumbai airport observed that neither any pre-alert has been received from Bangalore. Nor Bangalore office had sent any load to them. He tried calling Bangalore office. But it was well past midnight and there was no response from Bangalore office. Security guard on duty told to the Airport Executive that nobody is available in the Bangalore office and staff on duty had left already. Satish knew that generally Ravi works in the night time. He tried calling on Ravi’s mobile number but it was switched off.
Satish had no other option except calling Asst Manager Operations of Bangalore, Charles. Charles tried contacting Ravi but he observed same what Satish had observed, That Ravi’s mobile was off.
This was unique situation . He was concerned about what had happened. Charles tried calling other operations staffs to find out whether anybody knew home of Ravi. But none of them knew where Ravi’s house was. Charles was disappointed. Though he had disturbed couple of staffs in the dead of the night, there was no much headway. Charles was on the horns of dilemma.Should I defer the matter for early