Case About Burmingham International Airport
Operation Management
Case 1
Birmingham International
Airport
Operations Management
Operations management is concerned with the design, planning, control and improvement of an organization’s resources and processes to produce goods or services for customers. Whether it is the provision of airport services, greetings cards, plastic buckets or holidays, operations managers will have been involved in the design, creation and delivery of those products or service each part of the airport – terminals, baggage handling services, aero plane servicing and catering, for example – has been carefully designed to fulfill not only its current role, but also with the possible demands of the next year and even the next 10 years in mind.
Designing products and services
Design is the activity of determining the purpose, physical form, shape and composition of products and services, and also, importantly, designing the processes that will be used to produce them.
CASE SUMMARY
Birmingham
International Airport; is the sixth busiest airport in the United Kingdom, serving nearly nine million passengers in 2010. More than 40 airlines fly from Birmingham to over 140 destinations around the world. In 2007, the airport was voted the best airport in Europe in the 5-10 million passengers category. Airport Personnel oversea a wide range of complex operations, including flights, passengers, terminals, airfield, facilities, staff, equipment, security and ground transportation. * Across the runway and acres of tarmac, at the site of the original airport, the overnight freight operation is just beginning to wake up with the arrival of staff and the preparations for the first aircraft from Europe or the United States.
* Some of the 7000 staff from the 150 organizations based at Birmingham International Airport (BIA) sees to the needs of their customers.
* In BIA’ there is a wide range of complex operational activities and all of these activities, and more, are
Case 1
Birmingham International
Airport
Operations Management
Operations management is concerned with the design, planning, control and improvement of an organization’s resources and processes to produce goods or services for customers. Whether it is the provision of airport services, greetings cards, plastic buckets or holidays, operations managers will have been involved in the design, creation and delivery of those products or service each part of the airport – terminals, baggage handling services, aero plane servicing and catering, for example – has been carefully designed to fulfill not only its current role, but also with the possible demands of the next year and even the next 10 years in mind.
Designing products and services
Design is the activity of determining the purpose, physical form, shape and composition of products and services, and also, importantly, designing the processes that will be used to produce them.
CASE SUMMARY
Birmingham
International Airport; is the sixth busiest airport in the United Kingdom, serving nearly nine million passengers in 2010. More than 40 airlines fly from Birmingham to over 140 destinations around the world. In 2007, the airport was voted the best airport in Europe in the 5-10 million passengers category. Airport Personnel oversea a wide range of complex operations, including flights, passengers, terminals, airfield, facilities, staff, equipment, security and ground transportation. * Across the runway and acres of tarmac, at the site of the original airport, the overnight freight operation is just beginning to wake up with the arrival of staff and the preparations for the first aircraft from Europe or the United States.
* Some of the 7000 staff from the 150 organizations based at Birmingham International Airport (BIA) sees to the needs of their customers.
* In BIA’ there is a wide range of complex operational activities and all of these activities, and more, are
References: Ridderstrale, J. and Nordstrom, K. (2000) Funky Business: Talent Makes Capital Dance. FT Books. Russell, R. S. and Taylor, C.W. (2000). Operations Management. Allyn and Bacon. Schroeder, R. (1999). Operations Management, 6th edn. McGraw-Hill. Smith, A. (1986). The Wealth of Nations. Penguin Books (first published 1776). Voss, C. A., Ahlstrom, P. and Blackman, K. (1997). Benchmarking and operational performance: some empirical results. Int. J. Operations Man., 17(9/10), 1046–58. Whitston, K. (1997). The reception of scientific management by British engineers, 1890–1914. Business History Rev., 71, 207–29. Wilson, J. M. (1995). An historical perspective on operations management. Production Inventory Man. J., 61–6.