From the context of CAGE framework, TCS would fit as IT outsourcing candidate for US companies regardless the economic arbitrage due to its cultural similarities, which is considered critical factor given the characteristics of labor-intensive industry. Cultural similarities between India and US includes that they were both British colony, hence sharing same language. Not only software programming adopted the English language, but also opened up the consulting business model for implementation and future opportunities to expand the market need. Furthermore, the lack of infrastructures in India could set back the investment. Such barrier was compensated by the government incentives such as tax reduction, which allowed TCS and fellow companies to invest more in connecting the gap. Last, labor-intensive IT export is less sensitive to geographic differences.
On the other hand, for manufacturer like Haier, the geographic distance led to additional transportation cost, which decreased the cost advantages. However, the fact that Haier China is based in Chintao, a city at Pacific coast with one of the largest seaports in China, facilitates the transportation to US and minimized the critical geographic barrier for exporting white goods. Different living habits in China and US could be negative, but Haier’s compact product line, which was designed for smaller living spaces, penetrated a price-sensitive market segment that has been otherwise overlooked. In term of strategic differentiation, the similarity of market segment was the key to enter US market.
2. In addition