Business Decision Making
3. Research Finding and Conclusion:
1. Table, chart, calculation and interpretation:
3.1 Customer profile:
3.1.1 Customers’ Age:
Age Midpoint (x) Frequency (f) Percentage
<18 12 11 11
≥18<30 24 25 25
≥30<55 42 47 47
≥55 67 17 17
Total 100 100
Table 3.1.1: The age of customers (Authors research)
Chart 3.1.1: The age of customers
Mean = f(x)f = 38.45
Variance = fx2f – x2 = 273.6
Standard deviation = 273.6 = 16.54
Mode 30-55
Median belong to ≥30<55 group
SD độ lệch chuẩnMD
Q1
P
Trung niên Giải thích dựa trên cả 2 loại dữ liệuSo sánh mean và SD
3.1.2 customers’ income monthly
Money (milions) Frequency Percentage
<1.5 19 19
1.5 – 5 19 19
5 – 10 40 40
>10 22 22
Total 100 100
Table 3.1.2 : monthly income of customers (Authors research)
Chart 3.1.2: monthly income of customers (Authors research)
3.1.3 Customers’ education:
Level of education Secondary High school College/ university Postgraduate Total
Number 0 3 72 25 100
Percentage 0 3 72 25 100
Table 3.1.3: customers’ education (Authors research)
Chart 3.1.3: Customers’ education
3.1.4: Present job of customers
3.2: Behaviour information:
3.2.1: kind of place that customers used to withdraw chose not chose banks 68 32 supermarket 27 73 industrial group 57 43 school 17 83 hospital 2 98 market 8 92
Table 3.2.1:
Chart 3.2.1: kind of place that customers used to withdraw
3.2.2 the most popular kind of transaction:
Frequency Percentage
Withdraw 52 52
Saving money 2 2
Transfer 34 34
Payment 12 12
Total 100 100
Table 3.2.2: kind of transaction customers often do ( Authors research)
Chart 3.2.2: kind of transaction customers often do
3.3 Customers’ satisfaction:
3.3.1 Procedure of opening account:
Frequency percentage Cumulative frequency
1. Extremely complicated 1 1 1
2.Complicated 32 32 33
3.Fair 55 55 88
4.Simple 10 10 98
5.Extremely simple 2 2 100
Table 3.3.1: Customers’ assessment about procedure (Authors
1. Table, chart, calculation and interpretation:
3.1 Customer profile:
3.1.1 Customers’ Age:
Age Midpoint (x) Frequency (f) Percentage
<18 12 11 11
≥18<30 24 25 25
≥30<55 42 47 47
≥55 67 17 17
Total 100 100
Table 3.1.1: The age of customers (Authors research)
Chart 3.1.1: The age of customers
Mean = f(x)f = 38.45
Variance = fx2f – x2 = 273.6
Standard deviation = 273.6 = 16.54
Mode 30-55
Median belong to ≥30<55 group
SD độ lệch chuẩnMD
Q1
P
Trung niên Giải thích dựa trên cả 2 loại dữ liệuSo sánh mean và SD
3.1.2 customers’ income monthly
Money (milions) Frequency Percentage
<1.5 19 19
1.5 – 5 19 19
5 – 10 40 40
>10 22 22
Total 100 100
Table 3.1.2 : monthly income of customers (Authors research)
Chart 3.1.2: monthly income of customers (Authors research)
3.1.3 Customers’ education:
Level of education Secondary High school College/ university Postgraduate Total
Number 0 3 72 25 100
Percentage 0 3 72 25 100
Table 3.1.3: customers’ education (Authors research)
Chart 3.1.3: Customers’ education
3.1.4: Present job of customers
3.2: Behaviour information:
3.2.1: kind of place that customers used to withdraw chose not chose banks 68 32 supermarket 27 73 industrial group 57 43 school 17 83 hospital 2 98 market 8 92
Table 3.2.1:
Chart 3.2.1: kind of place that customers used to withdraw
3.2.2 the most popular kind of transaction:
Frequency Percentage
Withdraw 52 52
Saving money 2 2
Transfer 34 34
Payment 12 12
Total 100 100
Table 3.2.2: kind of transaction customers often do ( Authors research)
Chart 3.2.2: kind of transaction customers often do
3.3 Customers’ satisfaction:
3.3.1 Procedure of opening account:
Frequency percentage Cumulative frequency
1. Extremely complicated 1 1 1
2.Complicated 32 32 33
3.Fair 55 55 88
4.Simple 10 10 98
5.Extremely simple 2 2 100
Table 3.3.1: Customers’ assessment about procedure (Authors