Brand Loyalty
Today I would like to tell you about the brand loyalty and answer the question “How can companies create brand loyalty?” I would be glad to answer any questions at the end of my talk. Let me start with the definition of this term. As I understand brand loyalty is when consumers become committed to your brand and make repeat purchases over time. We can say that brand loyalty is a result of consumer behavior and is affected by a person’s preferences. Loyal customers will consistently purchase products from their preferred brands, regardless of convenience or price. Companies in their turn will often use different marketing strategies to cultivate loyal customers. |
Just imagine that you are the owner of the company. One of the most valuable things you can get from your customers is their trust. You want them to recognize your business as an industry leader and trust that you always provide top-of-the-line products and services. That is also what we can call brand loyalty.
But the truth is that in today’s marketplace, companies find it quite difficult to create trustful relationships with their customers and make them stay loyal to a brand. And now I would like to give you a piece of advice on how to build a strong brand loyalty. |
Here are a few tips to keep in mind: 1. Keep quality high. Depending on the price of your product there is an expectation of a certain level of quality from the marketplace. Stay consistent in the quality of your goods or services. People will go back to what they know they can count on, don’t let them down. 2. Engage your customers. One way to form a connection and develop trust is to interact with customers online. Twitter and Facebook are excellent ways in which you can engage customers and “talk” to them daily. It only takes minutes to send out and respond to messages, but customers will be impressed that a real person would take time to ask them about how to improve products, answer questions or just offer discount.
Just imagine that you are the owner of the company. One of the most valuable things you can get from your customers is their trust. You want them to recognize your business as an industry leader and trust that you always provide top-of-the-line products and services. That is also what we can call brand loyalty.
But the truth is that in today’s marketplace, companies find it quite difficult to create trustful relationships with their customers and make them stay loyal to a brand. And now I would like to give you a piece of advice on how to build a strong brand loyalty. |
Here are a few tips to keep in mind: 1. Keep quality high. Depending on the price of your product there is an expectation of a certain level of quality from the marketplace. Stay consistent in the quality of your goods or services. People will go back to what they know they can count on, don’t let them down. 2. Engage your customers. One way to form a connection and develop trust is to interact with customers online. Twitter and Facebook are excellent ways in which you can engage customers and “talk” to them daily. It only takes minutes to send out and respond to messages, but customers will be impressed that a real person would take time to ask them about how to improve products, answer questions or just offer discount.