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Betway Casino Case Study

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Betway Casino Case Study
About the Casino
Since its inception in 2006, the Betway Group has made significant headway towards becoming one of the most popular online gaming providers in the U.K. While the group has certainly made a big impact with its Betway Sportsbook and Betway Poker sites, they also provide casino style gaming options under its Betway Casino sites. By addressing the needs of all forms of online gambling, Betway has signaled its intention to become and remain a major player in the online gaming industry.

Betway Limited, the parent company of the casino, maintains iGaming licenses with the Malta Gaming Authority and the U.K. Gambling Commission for the benefit of players in the U.K. Currently, the company's headquarters are register in Malta. When …show more content…
The website does a good job of providing plenty of information via FAQ sections and general descriptions. However, there are times when customers need to speak with customer service representatives. After contacting customer services via each of the available options, it's safe to report that most, if not all, of the website's customer service representatives are both knowledgeable and helpful.

Currently, Beyway Casino offers access to customer service representatives vis toll-free phones and email on a 24/7/365 basis. Additionally, they offer a live chat function that is available during what is considered extended business hours.

Conclusion: If a player is seeking an online casino with all the bells and whistles, Betway Casino is not the place to consider. If they are looking for a solid online facility to play top of the line casino games with a occasional bonus promotion thrown in for good measure, Betway is as good as most of the other big name online casinos in the industry. The website is easy to navigate and highly functional. Ultimately, it comes down to casino games and customer service. In those areas, players will most likely be satisfied with the Betway
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