Preview

Benihana of Tokyo

Powerful Essays
Open Document
Open Document
764 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Benihana of Tokyo
What is the Benihana concept?

Rocky Aoki developed the Benihana concept by modifying the normal American dining experience from a job shop operation to a communal dining batch processing operation. The processing model is designed to make the process as efficient as possible, reduce scrap, minimize wait times, and wait times in queues and between processes to effective parts of the process itself.

A customer enters the restaurant and is placed into the queue in preparation for processing. This queue is the bar lounge area. In this area, the process has been modified into a profit producing step in the process. Bar sales in a Benihana operations account for up to 30¬-35% of the sales for the operation. As customers are enjoying their drinks and conversation before dinner, they are being combined into batches of 8 for further processing.

When the process is ready for the next batch, 8 customers are shown to a table where a waitress takes their orders and processing begins as the customer enjoys drinks, salads, or soups while waiting for the chef to arrive. When the chef arrives, the transformation process becomes a work of art as the highly trained chef transforms the raw materials of steak, filet mignon, chicken or shrimp into delectable tidbits for the customer to consume transforming the customer into a happy satiated customer. While the customer completes the transformation, the chef moves on to process the next batch, the waitress brings the check and processes the payment. The customer as the end product, then exits the process. (see process flow diagram at end).

Key points in the process include: • Batch processing in communal dining arrangement • Efficient processing by elimination of scrap through limited menu selections • Transformation of the waiting/queuing process into a profit generating process in the bar/lounge • Minimization of wait time by bringing the chef to the table to entertain while preparing the entrée

You May Also Find These Documents Helpful

  • Good Essays

    The Pizza Store Simulation provides an opportunity to manage the factors that affect wait time at Mario’s while shortening the learning curve. The measurements of critical to quality characteristics (CTQ’s) can determine defects, and improve the process through modifications until an acceptable wait time is reached. Success is achieved when a balance between the gains available through utilization of new resources offset the costs to implement. Alternatives to the process can also be tested through use of the learning curve to include menu changes, promotion of take out or delivery business, and a buffet style service during peak hours. The goal for Mario’s is to reduce wait time, increase profitability, improvement of the overall customer experience.…

    • 920 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Trends and Conditions

    • 1062 Words
    • 5 Pages

    This new service will minimize the number of people needed to handle food products, and reduce opportunity cost. It will minimize capacity issues that come along with in house safety regulations as well as allow the customer the choice of less human interaction while enjoying a meal whether they dine in or in their car. New ideas that reduce the risk to personal health issues, maintaining quality, and convenient service at affordable prices to customers makes the idea attractive.…

    • 1062 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Unit Cu1516 Answers

    • 3348 Words
    • 14 Pages

    * Preparation of food so that service users have choice of food and drink whilst…

    • 3348 Words
    • 14 Pages
    Good Essays
  • Good Essays

    McDonald’s restaurant places its focus on quick turnaround times for efficiency and cost savings. McDonald 's mission statement is “to be our customers’ favorite place and way to eat. By lowering the unit cost per item and establishing a customer flow process that increases the volume of units sold, McDonald’s can maintain its dollar menu items and low prices (McDonald’s, 2012). The production process of McDonald 's is straightforward and all McDonalds follow the same process with employee training via videos on customer service and the food prep process. The restaurant makes use of sophisticated technology and prepackaged pre-cut produce to reduce prep times. Each shift has certain cleaning tasks to complete to maintain the food prep area and safety standards. (McDonald’s, 2012).…

    • 1627 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    Olive Garden is committed to providing every guest with a genuine Italian dining experience and make the guest feel like they are family; in Italian it is called Hospitaliano! In an effort to have competitive advantage over other chain restaurants, Olive Garden emphasizes comprehensive employee trainings in order to provide their customers the best service possible. But even though employees have gone through training, there are some issues that would need to be fixed in order to have 100% customer satisfaction. The issues we have identified for Olive Garden Restaurants are the hostess system, reservations, running of the food, and inputting the order. The hostess system will be implemented by working with the IT department to change the system. The second issue is with the reservations; we suggest taking reservations for a party of five or more and will be placed on top of the list once they arrive to the restaurant instead of having to wait. The third issue is the running of the food; we plan on hiring additional workers who are dedicated to run the food. And the final issue is inputting the guests order, we suggest additional training for the employees or an additional “cheat sheet” stating the times each entrée needs in order to be prepared.…

    • 2007 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Analysis Of Nandos

    • 727 Words
    • 3 Pages

    A middle-high variety of the output can be observed, where most of the products are standardised, mainly using the similar products (chicken and Peri-Peri sauces). However, the restaurant has some degree of flexibility in terms of services and the workers also have sufficient knowledge to satisfy customer’s request. For example, the store manager described that if the customer were not satisfied about the way they prepared the chicken, the workers will then re-cook the meal according to the customer preferences.…

    • 727 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Mcdonald Info

    • 1968 Words
    • 8 Pages

    * Assembling salads, rotating products, setting up the prep tables and preparing for transition, stocking the prep table, tempering cheese and sauces, pulling or thawing appropriate items for the next day’s use.…

    • 1968 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Benihana Simulation Analysis

    • 2590 Words
    • 11 Pages

    Benihana simulation is a system that helps students to come up with a reasonable strategy to optimize the decisions. This simulation system provides students a chance to be pretended as the operator of the restaurant and make several crucial decisions on many large aspects. It also motivates you to think about the size and capacity of the bar and dining tables, whether you will use batching for customers, how quickly you would like to treat your customers , how much money you would like to spend on advertising budget and how to spend that money. There are 5 individual challenges for this simulation; each challenge has some options that can be adjusted. This simulation was a great way to help students to…

    • 2590 Words
    • 11 Pages
    Powerful Essays
  • Better Essays

    case study

    • 1071 Words
    • 5 Pages

    Hate slow service? Want to enjoy your meal without constantly being bothered by the Walter? You will love Baggers, then. This ultra-trendy and modern restaurant is completely automated, from how you order your food to how it is served to you. Order from the menu on the touch screens stationed at your table, and watch in fascination as your food is delivered to you on spiral conveyor belts above you, all the way from the kitchen upstairs. Looks more like a rollercoaster, with long metal tracks crisscrossing the dining area. The tracks run all the way from the kitchen, high up in the roof, down to the tables, twisting and turning as they go. And down the tracks – in little pots with wheels fixed to the bottom – speeds food. Foods like supersonic sausages, high-pace pancakes and wine bottles whizzing down to the customers table with the help of good gravity. One pot is spiraling down so fast, it looks like an Olympic bobsleigh. This reduces cost of employing Walters.…

    • 1071 Words
    • 5 Pages
    Better Essays
  • Good Essays

    5 JidokaandQuality

    • 1110 Words
    • 19 Pages

    WELCOME TO LPS SEMINAR Outline of JIDOKA (Built in Quality) 1 Basic Concept of LPS Method 2 pillars of LPS (1) Process Flow J・I・T LPS pre-condition : Heijyunka Lead time Reduction (reduce stagnation ) (2) Takt time Production (3) pull production JIDOKA * Stop after completion (1) Separate man Work & M/C Work *Stop at abnormality (2) Defect prevention ・ Small lot size ・1 piece flow production → Set UP time improvement ・ Machine layout by process flow ・ Simple flow ・Streamline of production ・Standardized work ・ KANBAN ・ Man-hour ⇒Manpower ・ Quality built in process Standardized work…

    • 1110 Words
    • 19 Pages
    Good Essays
  • Satisfactory Essays

    Benihana Of Tokyo

    • 441 Words
    • 2 Pages

    The cost structure of Benihana differs a lot from that of a typical-sit down restaurant resulting in lesser costs and higher profit:…

    • 441 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    3.1 ORDER PROCESSING Customers are given a menu which shows all the available items with their prices. The ordered item are then entered into the system before…

    • 540 Words
    • 3 Pages
    Powerful Essays
  • Satisfactory Essays

    Wwwaaa

    • 437 Words
    • 2 Pages

    | Ensuring proper application of service standard at the same time maximizing sales generation at the dining area,also responsible in the proper set up of its area of assignment...…

    • 437 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Use Case

    • 315 Words
    • 2 Pages

    | Describe the process call center generate a formal order list into system and send to kitchen department.…

    • 315 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Benihana of Tokyo

    • 730 Words
    • 3 Pages

    Benihana of Tokyo has been very successful for the last 40 years since 1964. From a small restaurant, it has developed into a chain of themed restaurants. The success of Benihana has been attributed to the superb total quality management (TQM) process especially in maintaining the overall exotic ambience and the high quality food provided. All these strengths contribute to providing an unforgettable dining experience to its consumers and are reflected in their ability to retain consumers which is shown in exhibit 4 such that 65.7% of their customers are return customers.…

    • 730 Words
    • 3 Pages
    Good Essays