B120 Tma02
Assessing a Underachieving Employee
B120 An Introduction to Business Studies
TMA02
May 2013
Submitted by: Michelle Kenyon
Tutor: Maria
Assessing a Underachieving Employee
Contents Page
Part 1
Executive Summary page 3
The problems that arose page 4
The analysis of the problems that arose page 5
A solution to the problems that occurred page 6
Research from the internet page 7
References page 8
Part 2
Tutor group forum page 9
Assessing a Underachieving Employee
Executive Summary
This is a short report about assessing an underachieving employee that I personally had to deal with. It discusses the problems that arose. I analysed them and then put into place a couple of solutions.
Assessing a Underachieving Employee
The problems that arose
The most problematic work situation that I personally encountered was with a work colleague who was a young lady working at the Cooperative food group and she was underachieving. This relates to the concepts of book2, An introduction to human resource management in business, session 4 Assessing and developing people at work.
When my work colleague first started working at the Cooperative she was an excellent worker who gave 100% all the time.
She had worked at the Cooperative for just over two years and we were in the process of thinking about promoting her from a customer service assistant to a supervisor.
She started to make mistakes at the checkout, our manager noticed cash shortages, missing transaction paperwork and mistakes on the lottery and paypoint terminals.
As a supervisor my manager asked me to monitor the situation over a two week period and to write down any mistakes or cash shortages and put the dates they happened so that our manager could decide what the next course of action would be.
Word count = 172
Assessing a Underachieving Employee
The analysis of the problems that arose.
I am using concepts from book 2, An introduction to human resource
B120 An Introduction to Business Studies
TMA02
May 2013
Submitted by: Michelle Kenyon
Tutor: Maria
Assessing a Underachieving Employee
Contents Page
Part 1
Executive Summary page 3
The problems that arose page 4
The analysis of the problems that arose page 5
A solution to the problems that occurred page 6
Research from the internet page 7
References page 8
Part 2
Tutor group forum page 9
Assessing a Underachieving Employee
Executive Summary
This is a short report about assessing an underachieving employee that I personally had to deal with. It discusses the problems that arose. I analysed them and then put into place a couple of solutions.
Assessing a Underachieving Employee
The problems that arose
The most problematic work situation that I personally encountered was with a work colleague who was a young lady working at the Cooperative food group and she was underachieving. This relates to the concepts of book2, An introduction to human resource management in business, session 4 Assessing and developing people at work.
When my work colleague first started working at the Cooperative she was an excellent worker who gave 100% all the time.
She had worked at the Cooperative for just over two years and we were in the process of thinking about promoting her from a customer service assistant to a supervisor.
She started to make mistakes at the checkout, our manager noticed cash shortages, missing transaction paperwork and mistakes on the lottery and paypoint terminals.
As a supervisor my manager asked me to monitor the situation over a two week period and to write down any mistakes or cash shortages and put the dates they happened so that our manager could decide what the next course of action would be.
Word count = 172
Assessing a Underachieving Employee
The analysis of the problems that arose.
I am using concepts from book 2, An introduction to human resource
References: Book 2 (2012) ‘An introduction to human resource management in business’ The Open University, Milton Keynes. Study Companion (2012), The Open University, Milton Keynes. Yourbusiness.azcentral.com. www.acas.org.uk