Attitude, Values, and Ethics
4 ATTITUDES, VALUES, AND ETHICS
Chapter Scan
ATTITUDES ARE SHAPED BY THE INTERACTION OF SITUATIONS, EXPERIENCES AND VALUES. ATTITUDES ARE LEARNED, AND CARRIED INTO THE WORK ENVIRONMENT. THIS CHAPTER EXAMINES HOW ATTITUDES ARE FORMED AND HOW THEY AFFECT OUR PERCEPTIONS AND OUR ACTIONS IN RELATIONSHIP TO ETHICS. DEVELOPMENT OF VALUES IS DISCUSSED BY EXAMINING ROKEACH’S INSTRUMENTAL AND TERMINAL VALUES RESEARCH. A MODEL OF ETHICAL BEHAVIOR IS PRESENTED, AND FACTORS AFFECTING ETHICAL BEHAVIOR ARE DISCUSSED.
LEARNING OBJECTIVES
After reading this chapter, you should be able to do the following:
1. Explain the ABC model of an attitude.
2. Describe how attitudes are formed.
3. Define job satisfaction and organizational commitment and discuss the importance of these two work attitudes.
4. Identify the characteristics of the source, target, and message that affect persuasion.
5. Distinguish between instrumental and terminal values.
6. Explain how managers can deal with the diverse value systems that characterize the global environment.
7. Describe a model of individual and organizational influences on ethical behavior.
8. Discuss how value systems, locus of control, Machiavellianism, and cognitive moral development affect ethical behavior.
KEY TERMS
CHAPTER 4 INTRODUCES THE FOLLOWING KEY TERMS:
attitude affect cognitive dissonance social learning job satisfaction organizational citizenship behavior organizational commitment affective commitment continuance commitment normative commitment values instrumental values terminal values ethical behavior
Machiavellianism
cognitive moral development
THE CHAPTER SUMMARIZED
I. THINKING AHEAD: VALUES SEE HARLEY-DAVIDSON THROUGH THE TOUGH TIMES
II. ATTITUDES
Attitudes are an integral part of the workplace that directly impact employee behavior. Understanding how people form attitudes, how those attitudes affect work behavior, and persuasion will help managers improve their ability to
Chapter Scan
ATTITUDES ARE SHAPED BY THE INTERACTION OF SITUATIONS, EXPERIENCES AND VALUES. ATTITUDES ARE LEARNED, AND CARRIED INTO THE WORK ENVIRONMENT. THIS CHAPTER EXAMINES HOW ATTITUDES ARE FORMED AND HOW THEY AFFECT OUR PERCEPTIONS AND OUR ACTIONS IN RELATIONSHIP TO ETHICS. DEVELOPMENT OF VALUES IS DISCUSSED BY EXAMINING ROKEACH’S INSTRUMENTAL AND TERMINAL VALUES RESEARCH. A MODEL OF ETHICAL BEHAVIOR IS PRESENTED, AND FACTORS AFFECTING ETHICAL BEHAVIOR ARE DISCUSSED.
LEARNING OBJECTIVES
After reading this chapter, you should be able to do the following:
1. Explain the ABC model of an attitude.
2. Describe how attitudes are formed.
3. Define job satisfaction and organizational commitment and discuss the importance of these two work attitudes.
4. Identify the characteristics of the source, target, and message that affect persuasion.
5. Distinguish between instrumental and terminal values.
6. Explain how managers can deal with the diverse value systems that characterize the global environment.
7. Describe a model of individual and organizational influences on ethical behavior.
8. Discuss how value systems, locus of control, Machiavellianism, and cognitive moral development affect ethical behavior.
KEY TERMS
CHAPTER 4 INTRODUCES THE FOLLOWING KEY TERMS:
attitude affect cognitive dissonance social learning job satisfaction organizational citizenship behavior organizational commitment affective commitment continuance commitment normative commitment values instrumental values terminal values ethical behavior
Machiavellianism
cognitive moral development
THE CHAPTER SUMMARIZED
I. THINKING AHEAD: VALUES SEE HARLEY-DAVIDSON THROUGH THE TOUGH TIMES
II. ATTITUDES
Attitudes are an integral part of the workplace that directly impact employee behavior. Understanding how people form attitudes, how those attitudes affect work behavior, and persuasion will help managers improve their ability to