At&T Call Center Design Issue
SUBMITTED TO: - PROF. DR SADIA SAMAR ALI
SUBMITTED By: - Group No.5
Neha Malik 124
Davindar Pal Singh 125
Atul Singh 178
Kaptan 179
Raj Kumar 158
OPERATION MANAGEMENT
ON
SUCCESSFUL OR APPLICATION CASES
SUBMITTED TO: - PROF. DR SADIA SAMAR ALI
SUBMITTED By: - Group No.5
Neha Malik 124
Davindar Pal Singh 125
Atul Singh 178
Kaptan 179
Raj Kumar 158
OPERATION MANAGEMENT
ON
SUCCESSFUL OR APPLICATION CASES
INTRODUCTION
The AT&T Corp., formerly known as the American Telephone and Telegraph Corporation, is as old as the telephone itself. The history of AT&T is in large measure the history of the telephone in the United States. AT&T's roots stretch back to 1875, with founder Alexander Graham Bell's invention of the telephone. During the 19th century, AT&T became the parent company of the Bell System, the American telephone monopoly. The Bell System provided what was by all accounts the best telephone service in the world. The system broke up into eight companies in 1984 by agreement between AT&T and the U.S. Department of Justice. From 1984 until 1996 AT&T was an integrated telecommunications services and equipment company, succeeding in a newly competitive environment.
Today, AT&T is a global networking leader, focused on delivering IP-based solutions to enterprise and government customers. Additionally, as AT&T pivots away from traditional consumer services, the company continues to offer consumers and small businesses a breakthrough alternative to traditional services – Voice over IP.
On the basis of revenues, AT&T is the largest communications
SUBMITTED By: - Group No.5
Neha Malik 124
Davindar Pal Singh 125
Atul Singh 178
Kaptan 179
Raj Kumar 158
OPERATION MANAGEMENT
ON
SUCCESSFUL OR APPLICATION CASES
SUBMITTED TO: - PROF. DR SADIA SAMAR ALI
SUBMITTED By: - Group No.5
Neha Malik 124
Davindar Pal Singh 125
Atul Singh 178
Kaptan 179
Raj Kumar 158
OPERATION MANAGEMENT
ON
SUCCESSFUL OR APPLICATION CASES
INTRODUCTION
The AT&T Corp., formerly known as the American Telephone and Telegraph Corporation, is as old as the telephone itself. The history of AT&T is in large measure the history of the telephone in the United States. AT&T's roots stretch back to 1875, with founder Alexander Graham Bell's invention of the telephone. During the 19th century, AT&T became the parent company of the Bell System, the American telephone monopoly. The Bell System provided what was by all accounts the best telephone service in the world. The system broke up into eight companies in 1984 by agreement between AT&T and the U.S. Department of Justice. From 1984 until 1996 AT&T was an integrated telecommunications services and equipment company, succeeding in a newly competitive environment.
Today, AT&T is a global networking leader, focused on delivering IP-based solutions to enterprise and government customers. Additionally, as AT&T pivots away from traditional consumer services, the company continues to offer consumers and small businesses a breakthrough alternative to traditional services – Voice over IP.
On the basis of revenues, AT&T is the largest communications