Assignment - Knowledge Management
Knowledge Management
& Transfer Model
{Techniques and Forms}
[pic]
Division of Personnel
Department of Administrative Service
State of New Hampshire
Table of Contents
Page Content
3-4 Introduction 4-6 Generally Accepted Definitions for Knowledge Management and Transfer
7 Knowledge Transfer Practices Chart
8-13 Developing and implementing a knowledge management/transfer plan [Steps, Forms, and Example]
14-16 Overviews of knowledge management/transfer strategies
17-41 Knowledge management and transfer strategies [strategy, definition, benefits, obstacles, when to use, and how to use] 18-20 After Action Reviews 21-22 Best Practices 23-25 Communities of Practice 26 Co-op Internships 27 Expert Interviews 28-29 Job Aids 30 Knowledge Fairs 31-32 Learning Games 33-35 Mentoring 36-37 On-the-Job Training [OJT] 38-40 Storytelling 41 Training
42-46 Addendum #1 [Using a Knowledge Loss Risk Assessment – Metrics – to Identify Positions Key to Organizational Goals and Objectives]
47-48 Resources
Introduction
This document is intended to help state agencies retain critical organizational knowledge. The goal of Knowledge Management is not to capture all knowledge, but rather manage the knowledge that is most important to the organization. It involves applying the collective knowledge and abilities of the entire workforce to achieve specific organizational objectives.
State agencies should feel free to adapt and use information and tools on the following pages as necessary within their organization. It is provided to be a starting point for sharing knowledge and experience, allowing those who remain with the organization to continue providing quality service.
Capturing and sharing critical knowledge and expertise should be occurring continuously among employees. In many cases, however, it is not and this need becomes pressing when a valued employee is preparing to retire
& Transfer Model
{Techniques and Forms}
[pic]
Division of Personnel
Department of Administrative Service
State of New Hampshire
Table of Contents
Page Content
3-4 Introduction 4-6 Generally Accepted Definitions for Knowledge Management and Transfer
7 Knowledge Transfer Practices Chart
8-13 Developing and implementing a knowledge management/transfer plan [Steps, Forms, and Example]
14-16 Overviews of knowledge management/transfer strategies
17-41 Knowledge management and transfer strategies [strategy, definition, benefits, obstacles, when to use, and how to use] 18-20 After Action Reviews 21-22 Best Practices 23-25 Communities of Practice 26 Co-op Internships 27 Expert Interviews 28-29 Job Aids 30 Knowledge Fairs 31-32 Learning Games 33-35 Mentoring 36-37 On-the-Job Training [OJT] 38-40 Storytelling 41 Training
42-46 Addendum #1 [Using a Knowledge Loss Risk Assessment – Metrics – to Identify Positions Key to Organizational Goals and Objectives]
47-48 Resources
Introduction
This document is intended to help state agencies retain critical organizational knowledge. The goal of Knowledge Management is not to capture all knowledge, but rather manage the knowledge that is most important to the organization. It involves applying the collective knowledge and abilities of the entire workforce to achieve specific organizational objectives.
State agencies should feel free to adapt and use information and tools on the following pages as necessary within their organization. It is provided to be a starting point for sharing knowledge and experience, allowing those who remain with the organization to continue providing quality service.
Capturing and sharing critical knowledge and expertise should be occurring continuously among employees. In many cases, however, it is not and this need becomes pressing when a valued employee is preparing to retire