Preview

Analysis Of The Northwood Cinema Grill

Better Essays
Open Document
Open Document
1779 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Analysis Of The Northwood Cinema Grill
When observing the Northwood Cinema Grill, I decided to observe two servers on Friday and one server on Saturday, so I could see if any of their patterns overlapped and to watch their interactions with their customers. Going into this observation I was interested in what qualities make an effective server and how the customers responded to those qualities. I observed the Northwood Cinema Grill from noon to 12:30 on Friday. The weather Friday was very cold and windy. I reached the front of the building and went inside the huge glass doors. I walked into the theater that was playing Jumanji and instantly smelled popcorn, which made my mouth water. The theater was a decent size holding a little over a hundred people and consisted of six sections with tables, chairs, and a bar counter in each. I picked a seat in the back of the movie theater, so I could …show more content…
After I completed my observation and interviews, I formed a few more questions. What qualities make an effective server? That is my main question throughout this entire paper and I would like to dig deeper into it. Do customers prefer effective servers or non-effective servers? If customer do prefer effective servers, why is that. Is customer service important to people? There are many times when I am out to eat with my family or friends, and there are situations going on around me where someone's order did not come out correct or their server was not nice to them. What if there was a way to ensure everyone had servers who were very effective, friendly, and knowledgeable. It would be hard to enjoy a nice dinner when you do not have your food because the server messed up. If everyone had perfect customer service, this problem would be completely avoided, and you can enjoy that delicious meal with the ones you
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Powerful Essays

    Food And Drink At Cineplex Odeon Analysis
    • 1482 Words
    • 6 Pages

    Food And Drink At Cineplex Odeon Analysis

    As the start time for the Friday night film nears, friends, families, and partners all begin to filter into the dimly lit theatre. Nearly all are carrying, almost without exception, a bag of popcorn. But what accompanies an individual’s popcorn varies, including Coca-Cola, Twizzlers, or even donuts. This research project seeks to uncover these latent combinations by eliciting moviegoers’ perceptions surrounding food and drink at Cineplex Odeon. I follow the theory and methodological approaches of cognitive anthropology to explore what salient food and drink items respondents associate with movie theatres. I then study how these respondents group salient items into what they perceive…

    • 1482 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Hsa 505 Assignment 3
    • 2334 Words
    • 10 Pages

    Hsa 505 Assignment 3

    Zeithaml, V.A., Parasuraman, A., and Berry L.L., 1990, Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press, New York…

    • 2334 Words
    • 10 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Castle Family Restaurant
    • 1300 Words
    • 6 Pages

    Castle Family Restaurant

    The staff of any restaurant industry needs to be able to meet the needs of the customers and the Managers…

    • 1300 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    BTEC BUSINESS LEVEL 2 UNIT 11 P1-P5
    • 798 Words
    • 4 Pages

    BTEC BUSINESS LEVEL 2 UNIT 11 P1-P5

    Effective customer service involves satisfying customer needs, so the first step is to find out what these are. All customers contact a business because they want something. Businesses use several methods to identify the needs of their customers quickly. E.g. restaurants, supermarkets, Argos, Thomas Cook…

    • 798 Words
    • 4 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Hello All
    • 892 Words
    • 4 Pages

    Hello All

    Considering the articles by Christensen et al (“Marketing Malpractice”), Berry et al (“Clueing in Customers”), and Merlino et al (“Health Care’s Service Fanatics”), class notes, and any other sources, provide 5 key points for excellence in service delivery and provide examples. (Note questions 1 and 2 will not both be asked, and neither may be asked.)…

    • 892 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Unit 42 Agile Paper
    • 1588 Words
    • 7 Pages

    Unit 42 Agile Paper

    Service improvement is harder to implement than improvement in physical products, and one reason is that server is inseparable from the service. The best ways to improve service is to train people and then empower them to the server. Empowerment is giving employees the authority to correct a problem without checking with management, line level employees are much closer to problems, by giving them the power to correct problems is a way to improve customer satisfaction.…

    • 1588 Words
    • 7 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Article Summary
    • 335 Words
    • 1 Page

    Article Summary

    In this article, the author, Debra Barrow, talks about how customer service has changed from the good old days of full service gas stations and face to face communication to todays self-serve, pre-recorded society. Customers back then were fiercely loyal to your business when you gave them good service in virtually any type of businesses. She examines if the downturn in the economy has something to do with the lowering of the level of customer service or if it has just been happening for a while.…

    • 335 Words
    • 1 Page
    Satisfactory Essays
    Read More
  • Better Essays

    The Spitfire Grill Analysis
    • 1044 Words
    • 5 Pages

    The Spitfire Grill Analysis

    Over parents weekend I went to see The Spitfire Grill with my mom. I had high hopes for it, especially because my mom had watched the movie version and loved it. I was extremely let down. Not only did I feel that the acting fell short, I really didn’t like the play itself. I felt that it glossed over huge issues without a thought, despite trying to be very thoughtful towards big issues. I have to say that this really turned me off. I also felt like the direction could have been stronger. The staging was lacking, and non of the actors seemed to commit to any of their actions. Overall, I was just extremely disappointed with the show.…

    • 1044 Words
    • 5 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    chapter 7 study question
    • 361 Words
    • 2 Pages

    chapter 7 study question

    a. when a product or service fails to meet the customers wants or need or does not live up…

    • 361 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Tesco telephone interview tips
    • 2520 Words
    • 11 Pages

    Tesco telephone interview tips

    1. UK market leader & global scale & Overseas Strength – in Europe & South Korea, Malaysia, China: Dominates food & non-food markets. Some 12% of retail spending goes through its tills & 30% of all food sales. This gives them huge advertising reach with customers, leverage with suppliers & access to talent.…

    • 2520 Words
    • 11 Pages
    Powerful Essays
    Read More
  • Best Essays

    Code of Ethics Paper
    • 2134 Words
    • 9 Pages

    Code of Ethics Paper

    Frey, K. A., Leighton, J. A., & Cecala, K. (2005). Building a Culture of Service Excellence.…

    • 2134 Words
    • 9 Pages
    Best Essays
    Read More
  • Good Essays

    The Process of Serving Tables
    • 765 Words
    • 4 Pages

    The Process of Serving Tables

    The job of a server is more difficult than most people think. Many Americans love to dine at restaurants whether it’s to celebrate a special occasion, or just to save them the trouble of cooking dinner at home. Waiting tables is an art form requiring skill, mental focus, charm and smarts. I have been a server at Fats Asia Bistro for about four years now and consistently notice many of my guests lack the understanding of my profession. This can result in mediocre tips or frustrated guests. The process of being a server has more to it than most people think. There are many steps, however, the four most important are:…

    • 765 Words
    • 4 Pages
    Good Essays
    Read More
  • Better Essays

    Life of a Waitress
    • 1664 Words
    • 7 Pages

    Life of a Waitress

    Waiters and waitresses have many expectations coming from many different angles. I am a waitress in a winery/bistro. My expectations from customers differ from the expectations from my co-workers and bosses. Customers expect that they will be my number one priority at all times and that I will be of service to them at the times they need me. Sometimes this is hard to achieve, especially on busy nights when trying to make every table as comfortable and satisfied as possible. Some customers get upset if their server is not as punctual as they would like. This causes them to be unpleasant with the server and this can impact a server’s mood. I know that my performance has changed because of the way I am treated by customers. If I have a table…

    • 1664 Words
    • 7 Pages
    Better Essays
    Read More
  • Powerful Essays

    What Constitutes Good Customer Service and Makes a Company in the Fast Food Industry Indispensable? Essay Example
    • 1281 Words
    • 6 Pages

    What Constitutes Good Customer Service and Makes a Company in the Fast Food Industry Indispensable? Essay Example

    Fast food restaurants has offered a convenience to consumers for years. From the opening of the first McDonald’s in Illinois on April 15, 1955, to today where many fast food chain restaurants have begun to enter the global market and opened in several (an understatement?) countries (source?). These chains (which? You only talked about McDonald’s) would have never survived had they not kept the promises such as? they made to customers. Also, their ability to maintain their quality customer service has helped them to develop and expand. So we ask, keep it formal in writing style what constitutes good customer service and makes a company in the fast food industry indispensable?…

    • 1281 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Operation Analysis of Iga Supermarket
    • 4188 Words
    • 17 Pages

    Operation Analysis of Iga Supermarket

    Zeithaml, V. A., Berry, L. L. & Parasuraman, A. (1990) Delivering Quality Service: Building customer perceptions and expectations. The Free Press, New York…

    • 4188 Words
    • 17 Pages
    Powerful Essays
    Read More

Related Topics