Analysis Of The Garden Route Casino
The author is currently working at the Garden Route Casino as a Pit Manager. The author’s role in the casino is to run the tables section of the gaming floor, to ensure that the team performs to optimum productivity levels and customer service is of the highest quality. The author’s team are diverse individuals who possess different attributes and bring different perspectives and are mainly from the millennial generation. (May, 2015) The author’s team work in a fast paced environment, need to think on their feet and be able to cope with the demands put on them. The Garden Route Casino is a small to medium sized casino with 16 gaming tables and 412 slot machines.
1. Introduction
In this assignment the author will look at the important role …show more content…
Customers are encouraged to sign up to become members to grow our data base, as this knowledge allows us to know what our customers want, and in this way we can ensure they are getting value. Currently if a customer wants to become a member they have to personally go to the guest relations desk and sign up to become a member. The author questions why this cannot be done directly at the table or slot machine using an iPad? Creating footfall is very important to generate revenue at the casino. The author questions why the casino does not run a bus from George and Oudtshoorn? The customers could get free play vouchers for some of the ticket price. The author also questions why the Garden Route Casino does not have an App? However if the casino does make use of an App the casino will need to understand their target market and make use of technology across all …show more content…
Being more curious and passionate about what you are doing and asking questions will lead to creativity which in turn will lead to innovation. Growth stops the minute questions are no longer asked. There is always room for improvement. By human nature people do not like change, the author will need to remind herself to get out of her comfort zone and interact with a diverse group of people and be open to learn new things. The author will also need to learn to listen to listen, and not just to respond. The author will strive to keep learning new things and continually ask if the customer’s needs are being met. Collaboration is key and working in silos is to be avoided as diversity leads to
1. Introduction
In this assignment the author will look at the important role …show more content…
Customers are encouraged to sign up to become members to grow our data base, as this knowledge allows us to know what our customers want, and in this way we can ensure they are getting value. Currently if a customer wants to become a member they have to personally go to the guest relations desk and sign up to become a member. The author questions why this cannot be done directly at the table or slot machine using an iPad? Creating footfall is very important to generate revenue at the casino. The author questions why the casino does not run a bus from George and Oudtshoorn? The customers could get free play vouchers for some of the ticket price. The author also questions why the Garden Route Casino does not have an App? However if the casino does make use of an App the casino will need to understand their target market and make use of technology across all …show more content…
Being more curious and passionate about what you are doing and asking questions will lead to creativity which in turn will lead to innovation. Growth stops the minute questions are no longer asked. There is always room for improvement. By human nature people do not like change, the author will need to remind herself to get out of her comfort zone and interact with a diverse group of people and be open to learn new things. The author will also need to learn to listen to listen, and not just to respond. The author will strive to keep learning new things and continually ask if the customer’s needs are being met. Collaboration is key and working in silos is to be avoided as diversity leads to