4.1 Explain The Term 'Confidentiality'
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings
Unit reference F/601/5465 Level 2
Credit value 3 GLH 23
Learner: Mary Bisi Oyeniran
Communication is the activity of conveying information between involved parties. This may be a one –to- one interaction between carer to parents, child, young person or in a group of activities; also in case conferences or even at a staff meeting. Good communication involves listening, questioning, understanding and responding well with each other. Communication can be verbal and non-verbal.
1. Understand why communication is important in the work setting.
1.1. Identify different reasons why people communicate?
a.) People communicate …show more content…
Explain the term ‘confidentiality’.
Confidential information is personal details from our lives which we may not want to share with others. It can include our address, phone number, birth date, employment history or other personal information. It may also include information about our past or present health and development.
Confidentiality is not about keeping secrets; it is about protecting an individual’s right to privacy. You may obtain private, personal information from service users, their relatives or from other practitioners as part of your work role. As a health and social care practitioner you have a duty to keep personal information about service users private only share information about service users with those who have a right to know or when a person has given their permission to disclose information about them.
4.2. Demonstrate confidentiality in day to day communication, in line with agreed ways of working. When you work in a child care facility, you find out a lot of information about the children and their families. You may hear about divorces, affairs, illnesses, money problems, drug addictions, abuse, as well as other pieces of personal and sensitive information. All of this information needs to be handled very
Unit reference F/601/5465 Level 2
Credit value 3 GLH 23
Learner: Mary Bisi Oyeniran
Communication is the activity of conveying information between involved parties. This may be a one –to- one interaction between carer to parents, child, young person or in a group of activities; also in case conferences or even at a staff meeting. Good communication involves listening, questioning, understanding and responding well with each other. Communication can be verbal and non-verbal.
1. Understand why communication is important in the work setting.
1.1. Identify different reasons why people communicate?
a.) People communicate …show more content…
Explain the term ‘confidentiality’.
Confidential information is personal details from our lives which we may not want to share with others. It can include our address, phone number, birth date, employment history or other personal information. It may also include information about our past or present health and development.
Confidentiality is not about keeping secrets; it is about protecting an individual’s right to privacy. You may obtain private, personal information from service users, their relatives or from other practitioners as part of your work role. As a health and social care practitioner you have a duty to keep personal information about service users private only share information about service users with those who have a right to know or when a person has given their permission to disclose information about them.
4.2. Demonstrate confidentiality in day to day communication, in line with agreed ways of working. When you work in a child care facility, you find out a lot of information about the children and their families. You may hear about divorces, affairs, illnesses, money problems, drug addictions, abuse, as well as other pieces of personal and sensitive information. All of this information needs to be handled very