Culturaldiversity Strategy and Implementation Plan
culturaldiversity strategy and Implementation plan
Fáilte Ireland Amiens Street, Dublin 1, Baggot Street Bridge, Dublin 2 Tel: Fax: 1890 525 525 (+353 1) 602 4000/884 7700 (+353 1) 855 6821
Email: info@failteireland.ie
www.failteireland.ie
Context
Actions to Support Human Resource (People) Capability
Strategic Success Driver 7 The People in Tourism Objective To ensure that the people working in tourism in Ireland operate to the highest international standards of professionalism and that the generally highly positive experience of tourists with the people they meet in Ireland, well-documented in successive surveys over the years, is maintained and enhanced. Rationale Tourism is an industry in which the attitudes, competence, enterprise, innovation, hospitality and friendliness of the people in it are an intrinsic part of the product itself. The people in tourism are at the heart of the tourist experience in Ireland and the ultimate determinant of the quality of that experience.
Action
Managing Cultural Diversity Develop and implement a strategy and detailed implementation programme to provide for the integration of non-national* employees within the work-place and more widely in our society in a way that recognises and supports cultural diversity and enhances their personal and professional development and their potential to add a new and valuable dimension to traditional Irish tourism values. This report summarises the progress made by the working group on Cultural Diversity in carrying out this action.
* see glossary on page 5.
Acknowledgements
We would like to thank the international staff who contributed to this work. Located in a range of establishments nationally they and their employers facilitated our visits and many of them came to meet with us on their days off. Whilst we would love to acknowledge the international staff members individually and also their employers confidentiality prevents us from doing so. In preparing a
Fáilte Ireland Amiens Street, Dublin 1, Baggot Street Bridge, Dublin 2 Tel: Fax: 1890 525 525 (+353 1) 602 4000/884 7700 (+353 1) 855 6821
Email: info@failteireland.ie
www.failteireland.ie
Context
Actions to Support Human Resource (People) Capability
Strategic Success Driver 7 The People in Tourism Objective To ensure that the people working in tourism in Ireland operate to the highest international standards of professionalism and that the generally highly positive experience of tourists with the people they meet in Ireland, well-documented in successive surveys over the years, is maintained and enhanced. Rationale Tourism is an industry in which the attitudes, competence, enterprise, innovation, hospitality and friendliness of the people in it are an intrinsic part of the product itself. The people in tourism are at the heart of the tourist experience in Ireland and the ultimate determinant of the quality of that experience.
Action
Managing Cultural Diversity Develop and implement a strategy and detailed implementation programme to provide for the integration of non-national* employees within the work-place and more widely in our society in a way that recognises and supports cultural diversity and enhances their personal and professional development and their potential to add a new and valuable dimension to traditional Irish tourism values. This report summarises the progress made by the working group on Cultural Diversity in carrying out this action.
* see glossary on page 5.
Acknowledgements
We would like to thank the international staff who contributed to this work. Located in a range of establishments nationally they and their employers facilitated our visits and many of them came to meet with us on their days off. Whilst we would love to acknowledge the international staff members individually and also their employers confidentiality prevents us from doing so. In preparing a